IT operations are influenced by three factors, which have an ever increasing influence of the way an operational organization and the appropriate tools perform.

• The growing dependency on a functional IT system (which forms an ever increasing risk for affected organizations)
  
  
• The increasing use of electronic business processes and advances in user-friendliness (led by increasing complexity in the back-end)
  
  
• Increasing risk of liability, legal compliance and contractual agreements over service agreements/SLA (requiring more care and overview of the IT operations)

Businesses and organizations are affected to different extents, but in every case, must find the answers to be able to respond efficiently and economically to requirements. Many institutions, economists and specialists have provided these answers in standard forms (ISO 20000/27000) or have published recommendations (ITIL, BSI).
Behind all of the approaches is an underlying consideration: documentation. The fundamental element to a successful ITSM strategy. I-doit provides the following advantages:

• Capability of acting
  With i-doit and the various interfaces, an IT overview of provided which allows quicker fixing of problems and plans are carried out reliably.
  
  
• Adaptability
  i-doit allows the accurate setting of the documentation  to necessary depth of detail  and makes it possible to scale the functionality depending on need.
  
  
• Cost-effectiveness
  By aligning the free software, the solution is attractive and is a low operational cost.
  
  
• Security
  The pro-version of i-doit guarantees continuous development. Support and Services are also available to partners.