case studies
Case Study: Herold plans it IT maintenance process with i-doit
Sector: Services
The client: HEROLD Business Data GmbH, based in Moedling near Vienna, is the Yellow Pages market leader in Austria. With www.herold.at the provider operates the largest service portal in Austria. The product range of the group includes services such as SEM (search engine marketing) and SEO (search engine optimization), realized by its subsidiary ClearSense.
Case study: Sappi optimizes its IT service processes with i-doit
Sector: Paper processing industry
Summary: Sappi uses i-doit for the capacity planning of over 5000 items. As one of the first open source users, the company has implemented i-doit with the goal of bundling data generated from free or open ITSM tools to create a consistent overview of the company’s IT happenings.
Case study: Teterow documents digital
Sector: Government
The client: In the Government Teterow 48 employees are employed. Benjamin Brock, along with Richard Zoldo are responsible for IT Support. Both support 4 servers with 10 VM instances which are connected to about 120 pc in all city facilities. Teterow is located in Mecklenburg-Vorpommern and has about 10,000 residents.
Case study: Successful ISO 27001-certification with i-doit
Sector: Service provider
The client: The Langenfeld-based AGES Maut System GmbH & Co. KG is responsible for the collection of road tolls all over Europe together with the supporting customer administration and operation of sales outlets.
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