Recording and modelling services regularly presents companies with a challenge. The big problem: there is no uniform concept! Every employee has a different view of the services and their components. Often, only those components are listed in the service that are...
Pattrick Bluhm
Documentation of licences
The documentation of software licences is important for all client and server systems. For IT administrators, an overview of existing licences is essential to ensure legally compliant licencing of all systems in use. Licences that are used more than once should be...
New floor plan editor in the room plan add-on
The i-doit pro add-on Floorplan has been extended in version 1.5 with new functions for the design and integration of room plans. Until now, room plans were created with building plans, sketches or similar graphics as JPG, GIF or PNG. The new version allows you to...
Interview: Documentation of medical devices
The ISO 80001 standard urges medical institutions such as hospitals and clinics to provide comprehensive documentation. And although this standard is not yet law, this can (and will) change in the future. That is why now is the right time to start. i-doit, in...
Analysis of CI relations
IT professionals and managers alike rely on a complete IT documentation in their day-to-day business. Whether troubleshooting, planning budgets or allocating resources. Processes can only be supported, projects planned and decisions made on a high-quality database.In...
What is a configuration management plan?
A documentation project is usually more extensive than most professionals and managers assume at first. In addition to determining the scope of the documentation, it is necessary to clearly define which goals you want to achieve. How should documentation be done in...
Extend i-doit with a wiki
i-doit is a great tool for documenting IT infrastructure. However, it can also be extended to an online wiki that provides instructions and details the best practices to staff, for example, to support them in case of malfunctions. In this way, i-doit can be used in a...
Automation in the CMDB with events
The automation of data and processes is one of the core requirements of a CMDB. The focus is always on the usability of information and the avoidance of duplicate data maintenance. With the i-doit Events add-on, you can store various scripts for automation that are...
IT services with i-doit
Complete documentation already brings many advantages for specialists and managers. All relevant technical information about systems and devices can be found there. The linking of software and hardware, locations and people is also a great support. Especially when it...
JDisc and i-doit: IT Service Management with Discovery and CMDB
The i-doit CMDB offers extensive functions for documenting and managing assets. The modelling of services and the representation of dependencies and relationships is included in the scope of functions right from the start. Thus, i-doit has all the functionalities...
100 reasons for using i-doit IT Documentation
Actually, there is no reason not to document. If you have already dealt with the topic of IT documentation, this must be clear to you. Whether it's legal requirements or the desire for better management. There is at least one reason why you create and maintain IT...
OTOBO – The Communication Centre
OTOBO is a powerful free open source ticket and help desk tool for organising processes and internal and external company communication. It is based on the proven Open Source Service Desk ((OTRS)) Community Edition and impresses with new functions and a new appealing...
Inventory with QR codes
Inventory is often considered a necessary evil. Equipment and other inventory must be located first. Afterwards, data is collected for hours with pen and paper. Possibly, the data is transferred to an Excel spreadsheet at the end. The i-doit IT asset management system...
Automated CSV import with i-doit
Often there is a large amount of data in the company that you should transfer to the CMDB. This can be in the form of existing Excel tables that have been continuously maintained. There are also various applications and services that include important information. For...
What is Self Service?
Did you buy a ticket for the S-Bahn from a ticket machine today? Did you go to your bank and get an account statement? Or did you inform your electricity supplier of a new address via the customer portal on their website? Then you have used a so-called self-service....
ITIL – The best-known ITSM framework
Have you decided to introduce IT Service Management? Then the size of your organisation makes it necessary to optimise the existing processes. You are at a point where careful planning becomes immensely important. And to make a success of your project, you need a...
Document Cabling in i-doit
When it comes to the technical documentation of the IT infrastructure, devices such as servers, clients, switches, firewalls and routers come to the foreground. The documentation of cabling is often neglected. But when identifying faults or performance bottlenecks...
How to master emergency and crisis management of your IT
How important is IT for your business? The answer is the same in most companies: there’s no way you can do without it. Your IT infrastructure is a core component for business processes. There is hardly a process left that can manage without IT. Simply put, the...
How to benefit from ERP integration in i-doit
Many companies still consider internal processes separately. While ITSM tools used are entirely specialised in IT processes, business processes are mapped in the ERP system. The problem: those responsible often grant greater importance to the ERP system. This is easy...
Documentation of cloud servers and services
More and more systems and services are now sourced from cloud service providers. Whether vServers, cloud servers, storage systems or web services such as CRM and CMS systems - applications are increasingly being outsourced to the cloud to save on data space and remain...