Pattrick Bluhm

Documentation of licences

Documentation of licences

The documentation of software licences is important for all client and server systems. For IT administrators, an overview of existing licences is essential to ensure legally compliant licencing of all systems in use. Licences that are used more than once should be...

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Analysis of CI relations

Analysis of CI relations

IT professionals and managers alike rely on a complete IT documentation in their day-to-day business. Whether troubleshooting, planning budgets or allocating resources. Processes can only be supported, projects planned and decisions made on a high-quality database.In...

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Extend i-doit with a wiki

Extend i-doit with a wiki

i-doit is a great tool for documenting IT infrastructure. However, it can also be extended to an online wiki that provides instructions and details the best practices to staff, for example, to support them in case of malfunctions. In this way, i-doit can be used in a...

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Automation in the CMDB with events

Automation in the CMDB with events

The automation of data and processes is one of the core requirements of a CMDB. The focus is always on the usability of information and the avoidance of duplicate data maintenance. With the i-doit Events add-on, you can store various scripts for automation that are...

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IT services with i-doit

IT services with i-doit

Complete documentation already brings many advantages for specialists and managers. All relevant technical information about systems and devices can be found there. The linking of software and hardware, locations and people is also a great support. Especially when it...

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OTOBO – The Communication Centre

OTOBO – The Communication Centre

OTOBO is a powerful free open source ticket and help desk tool for organising processes and internal and external company communication. It is based on the proven Open Source Service Desk ((OTRS)) Community Edition and impresses with new functions and a new appealing...

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Inventory with QR codes

Inventory with QR codes

Inventory is often considered a necessary evil. Equipment and other inventory must be located first. Afterwards, data is collected for hours with pen and paper. Possibly, the data is transferred to an Excel spreadsheet at the end. The i-doit IT asset management system...

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Automated CSV import with i-doit

Automated CSV import with i-doit

Often there is a large amount of data in the company that you should transfer to the CMDB. This can be in the form of existing Excel tables that have been continuously maintained. There are also various applications and services that include important information. For...

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What is Self Service?

What is Self Service?

Did you buy a ticket for the S-Bahn from a ticket machine today? Did you go to your bank and get an account statement? Or did you inform your electricity supplier of a new address via the customer portal on their website? Then you have used a so-called self-service....

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Document Cabling in i-doit

Document Cabling in i-doit

When it comes to the technical documentation of the IT infrastructure, devices such as servers, clients, switches, firewalls and routers come to the foreground. The documentation of cabling is often neglected. But when identifying faults or performance bottlenecks...

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