IT service management is finally viable for small and medium-sized companies. By smartly integrating special tools – in most cases also available as open source – any company can now implement a cost-effective ITSM strategy based on i-doit. This was previously impossible for many small and mid-size organizations due to untenable costs and a lack of resources.
The ITSM suite presented by these technology leaders covers all areas from IT documentation/CMDB to monitoring, discovery and service desk. This allows users to do everything from complying with European industry requirements for IT operations and IT security, implementing ISO 27001 or just completing annual license reports.
The software manufacturers behind i-doit highlight two essential design philosophies:
- Evolution instead of revolution:Any company or organization ready to take the next development step can integrate additional tools via standard interfaces. Users don’t have to buy a total solution if they don’t want it.
- Adaptability: Both the tools themselves and the interfaces can be adapted to individual needs and processes. This provides investment security for many years: The tools grow with a company’s needs.
i-doit, the ITIL-compliant open source solution for IT documentation, is available since 2004. i-doit has been launched successfully in thousands of organizations across the globe, with more than 3,000 active installations in the DACH region alone. The software can be tailored and customized to individual requirements and thus optimizes ITSM processes. A large variety of interfaces is available, including network monitoring (e.g., Check MK, Nagios and Icinga), helpdesk systems (e.g., Zammad, OTRS and Request Tracker), inventory tools (e.g., JDisc, H-Inventory, OCS and Nedi) or log management (syslog).
The i-doit approach to add-ons exemplifies the synetics strategy of establishing customizable and affordable IT documentation and IT service management solutions for businesses of all sizes. A variety of add-ons, closely linked to i-doit, is being developed by the manufacturer and selected development partners. These will cover specialist areas of expertise, such as IT security, GDPR compliance, ISMS, ISO 27001, healthcare technology or RFC (change management). Functional extensions for improving daily workflow automations (e.g., automated document creation, relocation support, hardware replacement, maintenance, floor planning and QR code handling) are also available.
About synetics GmbH:
synetics GmbH is based in Dusseldorf, Germany. synetics is the owner-managed company behind i-doit, the standard solution for IT documentation and CMDB. Established in 1996, the company has gained in-depth knowledge in the fields of technology, project management and IT infrastructure implementation. This expertise provides the foundation for our innovative solutions — from hands-on professionals for hands-on professionals.
synetics Gesellschaft für Systemintegration mbH
+49(0)211 699 31-132