i-doit as ITSM-data packet: preventing an overall view of the company’s IT and redundant data maintenance.
i-doit provides a connection to the popular monitoring application Nagios, which enables controlling of the monitoring configuration as well as collecting and assigning monitoring data and the corresponding objects in i-doit. For the latter, the interface supports the quasi standards Livestatus and NDOUtils, which many Nagios derivatives and appliances benefit from.
A special adaptation exists for the check_mk solution, also Nagios based, which is developed with the approach of service-oriented monitoring. The service trees established in i-doit can easily be used as configurations for check_mk and corresponding result data fed back to i-doit. The Analysis Module offers another special feature here: live analysis of the impact on the service tree in the case of malfunctions of individual components.
In addition to the extensive options for CSV import, i-doit also offers direct interfaces for various inventory products. Initial inventory in particular can be adopted safely and easily and expanded with new objects on the go. It supports OCSng and Active Directory (Computer), and the XML format of hInventory.
i-doit also provides an interface for the full JDISC solution. The solution offers a comprehensive and detailed Discovery without the use of agents and, among other things, recognises: port connections with switches, virtualised environments, communication links, applications, storage networks and many more. This data, including their relationships, can be imported and updated through the interface, either once or during ongoing operation.
i-doit is also offered as part of partner solutions. The company IT Novum from Fulda for example offers extensive interfaces for OTRS and for their ITCOCKPIT solution. Or the company SectorNord from Oldenburg, who in addition to the integration into their own Snagview solution, were instrumental in developing the OTRS interface.
i-doit supports the more internationally known RequestTracker with appropriate interfaces in addition to the popular helpdesk solution OTRS. This essentially offers the possibility to reference documented objects in i-doit with Tickets or to create tickets directly and provide an object-oriented overview of current and historical tickets within i-doit.