“The tool is also very helpful to creating emergency manuals and establishing procedures for IT Service Management. By meaningfully linking the individual elements a solution has been created which simplifies the (annoying but necessary) documentation extremely.”
IT and its use is becoming increasingly easier and more universal for the user. Faster access to information and secure communication at all times, and everywhere, drive this development. This increases the demands on the operation of the required systems and services. Modern technologies such as virtualisation, cluster or SAN contribute to making the overview of individual IT environments more difficult due to their complexity. But precisely this overview is necessary to efficiently act and plan in terms of safety, operational optimisation and compliance. Do you do IT?
With the technical IT documentation in i-doit, a detailed 1:1 mapping of the entire IT infrastructure is possible. From the spatial situation, including graphical rack view, servers, appliances, active and passive connections, software and databases to the mapping of complex systems such as clusters, SAN, virtualisation or blade/chassis systems.
Desktop and user devices can also be coveredin detail. From mobile phone via the client PC to the printer and assignment to the user: i-doit is the ideal place to manage all components.
After installation, these features and more are available immediately. Approximately 40 so-called object types are supported by i-doit which enables documentation of the most common components directly – with their technical characteristics and connections. The user can of course easily expand or reduce their structure. New, individual types can easily and directly be put together and configured in the interface. Thus, any individuality finds its place.
i-doit pro Trial Version
An extensive part of the technical documentation serves the description of networks. Whether power supply systems or data networks, both can be specified in its passive infrastructure from cabling to wiring, patch panels and socket outlets to distribution or fuse boxes. Based on this or independently,the documentation of active network connections is possible from layer 2 to layer 7 of the OSI model.
This includes port connections on switches and routers, WAN links, VLAN structures or IP networks in v4 and v6 to active communication links from applications: i-doit delivers methods and functions for easy recording and provision of information. Especially in the field of IP networks, a comprehensive IPAM (IP Address Management) helps in the safe management of networks and addresses.
Licences and Contracts
In addition to technical data, i-doit also allows the entryand management of administrative information, from accounting data to purchase and depreciation, inventory data, maintenance and service contracts, service documents or software licences. In addition to the entry and assignment of the data to the technical assets and applications, i-doit supports active monitoring of licence consumption with threshold warning, prompt communication about expiring contracts and enables, for example, the calculation of residual values with the help of reports.
Furthermore, an integrated and customisable QR and bar code label function supports simple and consistent inventory management. An integrated contact management system, which can be connected to LDAP, provides for the assignment of contact persons and their contact details. It can define and assign rolessuch as administrator, manager or user.
i-doit features its own reporting system, which in addition to predetermined queries includes a graphical editor for your own queries, dynamic views of the dataset and a built-in SQL editor. Reports can be exported in various formats (CSV, PDF, HTML, etc.) or can be used within the application for the creation of dynamic groups or for selections.
Users can customize i-doit via the administration such that it is tailored to the specific needs of the company. The level of detail can be defined by showing and hiding object types and categories. In the case that any attributesare missing, particular object types and categories can be created by the user without programming or changes in the database – of course update secure.
Configurable mail alerts can be enabled for various conditions. Thus, events such as licence thresholds reached, cancellation periods or status changes are signaled by corresponding mail notifications to selected recipients.
The CMDB explorer, in addition to its eponymous functions, also delivers graphical overviews of interdependencies, relationships and affiliations of certain technical assets. Data can therefore be visualised from a location point of view, a cluster or virtualisation environment or in the form of connections.
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Import and Export
In addition to various methods to export the current data of i-doit for use in other software, i-doit offers extensive possibilities for importing data from CSV files. Profiles, field mapping and validation functions support the successful import of complex source data.
i-doit supports LDAP in two different modes which can also be used in parallel. Firstly, LDAP can be used for authentication of i-doit users. Rights control via LDAP can thus be carried out by mapping between groups in i-doit and LDAP. Besides, LDAP directories can be synchronised to use centrally maintained contacts in i-doit.
Users and Rights
Predefined groups can be used in i-doit for simple rights control and to differentiate privileges such as editor, author or reader. The rights control provides the necessary functions in case differentiated rights for sites, specific objects or specific categories are needed.
The event control enables initiated automated processes from the documentation. The possibilities are endless: Virtual machines are automatically provisioned or deleted, software installations on clients are triggered or additional data is retrieved from third-party systems and registered in i-doit …
The home of i-doit provides a dashboard which is configured as a personalised page with various supplied dashlets. About 20 such dashlets are available that show different statuses, graphs or statistics, quick start bars or RSS feeds. The dashboard can be set globally, for specific users or on a personal basis.
The logbook logs any changes that are made to the documented objects in i-doit. Additionally, an optional comment function can be activated where each change needs to be commented on by the user. The import process or the data providers connected by modules and interfaces use the logbook for logging changes.
With the i-doit web service based on JSON-RPC, third-party software can be accessed to read and write all objects and properties.
For the manual processing of data, i-doit provides comprehensive functions for list processing and for the mass change of inventory data. Frequent work can be transferred to/with tables to the i-doit data through list processing. The mass change helps to align different objects with the same data.
The Knowledge Base in the support area is available for a complete overview on functions and scope of services. The How-To Series “do IT better” presents best practice examples of operational practice. Moreover, the CMDB functions show how documentation data is extended with services and how the relationship and interdependency model of i-doit works.