Lederer GmbH, a leading wholesaler of fasteners (screws, nuts, etc.) and washers, is not only known for its broad product portfolio, but also for its commitment to optimizing service and process efficiency.
Over time, as the internal service processes matured, the need arose for a more comprehensive and integrated documentation system - a system that goes far beyond IT and can be used in all operational departments of the company.
To meet this need, Lederer GmbH opted for i-doit: a scalable, object-oriented platform for documentation and service management that can standardizeprocesses acrossIT, maintenance, building management and more. With i-doit, the company found a flexible solution that supports its vision of cross-divisional transparency, standardization and automation.
Organization: Lederer GmbH
Founded: 1970
Industry: Specialist for stainless steel fasteners and C-parts management for industry, technology, logistics and much more.
Products: approx. 40,000 different articles
The Lederer GmbH team reports on how they consolidated service processes in IT, maintenance and facility management with the help of i-doit. See how departmental silos were transformed into a standardized platform for documentation and automation.
Lederer GmbH had initially developed its own internal system for managing IT documentation. However, as the company grew and digitalization progressed, it became clear that structured documentation and service management practices were also needed in other departments - such as maintenance, facility management and software development.
Key challenges:
Use of multiple tools in different departments - resulting in silos and inefficiencies
Lack of cross-departmental transparency and standardized processes
Need to document a wide variety of objects - from servers and clients to conveyor systems and building technology - within a single platform
Lederer GmbH opted for i-doit as a holistic solution. The team began by replacing the internal IT documentation system with i-doit and transferring all existing objects to the platform using the import/export functionality.
After a successful start in IT, other departments followed. Thanks to i-doit's flexibility, a wide variety of objects could be documented - not only IT assets, but also industrial trucks, roller shutters, skylight domes and even room plans.
Core functions used:
Central object documentation across all areas of the company
Automated fault messages and service tracking
Visual integration, e.g. room plans and direct object linking
Storage of information such as contracts, licenses and maintenance plans
With the introduction of i-doit, Lederer GmbH:
Consolidation of various tools into a single, transparent system
More efficient processing of service requests - both in IT and maintenance
Standardization of service processes independent of object or team
Time savings through automation of previously manual activities such as fault recording or scheduling
Scalability to support future use cases - e.g. in building management or HR
"We didn't want to add yet another tool - we wanted to consolidate everything. This is precisely the great advantage of i-doit: it is open for all objects, whether conveyor system, skylight dome or server"
Lederer GmbH has successfully made the transition from a department-specific documentation tool to a company-wide solution with i-doit. The platform enables a uniform approach to object documentation and service process management, breaks down silos and creates leaner workflows - to the benefit of both technicians and decision-makers.
i-doit has proven to be far more than just an IT documentation tool - it has become a strategic enabler of digital transformation throughout the company.