From silos to synergy: i-doit at Lederer GmbH

Lederer GmbH, a leading wholesaler of fasteners (screws, nuts, etc.) and washers, is renowned not only for its wide product portfolio but also for its commitment to optimizing service and process efficiency.

Over time, as their internal service processes matured, the need arose for a more comprehensive and integrated documentation system—one that could extend far beyond IT and into every operational department of the company.

To meet this need, Lederer chose i-doit: a scalable, object-oriented documentation and service management platform capable of unifying processes across IT, maintenance, facility management, and more. With i-doit, the company found a flexible solution that could support its vision of company-wide transparency, standardization, and automation.

Video: SEE How Lederer Uses i-doit Across Departments

The team at Lederer GmbH shares how they consolidated service processes across IT, maintenance, and facility management using i-doit. See how they moved from departmental silos to a unified documentation and automation platform.

Organisation: Lederer GmbH
Founded: 1970
Industry: Specialist supplier in stainless steel fasteners and C‑parts management for industrial trade, engineering, logistics, and more
Products: approx. 40,000 different articles

The Challenge

Lederer GmbH initially developed an internal system to manage IT documentation. However, as the company scaled and digitalized further, they identified a growing need to extend structured documentation and service management practices to other departments—such as maintenance, facility management, and software development.

The main challenges were:

• Managing multiple tools across different departments, leading to silos and inefficiencies.
• A lack of cross-departmental visibility and standardized processes.
• The need to document a wide variety of objects—from servers and clients to conveyor systems and building infrastructure—within a single, unified platform.
  
  

The Solution

Lederer GmbH turned to i-doit as their all-encompassing solution. The team began by replacing their internal IT documentation system with i-doit, transferring all existing documented objects into the platform through import and export functionality.

Once IT was successfully onboarded, other departments followed. The flexibility of i-doit allowed the documentation of a wide variety of objects—not just IT assets, but also industrial trucks, roller shutters, skylight domes, and even room plans.

Key features leveraged:

• Unified object documentation across all business units
• Automated fault reporting and service request tracking
• Visual integration such as room mapping and direct object linking
• Embedded information such as contracts, licenses, and maintenance schedules

The Benefits

By implementing i-doit, Lederer GmbH achieved:

• Consolidation of tools across departments into a single, transparent system
• Improved efficiency in handling service requests, both in IT and maintenance
• Standardization of service processes regardless of the object or team involved
• Time savings through automation of previously manual tasks like fault tracking and calendar scheduling
• Scalability to accommodate further expansion of use cases across other areas, including building management and HR
  
  

“We didn’t want to add yet another tool—we just wanted to consolidate the whole thing. That is of course the huge benefit of i-doit: it’s open to all objects, whether it’s a conveyor system, a skylight dome, or a server.”

Conclusion

Lederer GmbH successfully transitioned from a department-specific documentation tool to a company-wide solution using i-doit. The platform enabled a unified approach to object documentation and service process management, breaking down silos and creating a streamlined workflow that benefits both technicians and decision-makers.

i-doit proved to be more than an IT documentation tool—it became a strategic enabler of digital transformation across the entire company.