Discovery as a smart start into your IT documentation
Our central idea:
Discovery as an introduction to IT documentation
The various possibilities to transfer current data into your CMDB.
Have you ever wondered how to start your IT documentation? Often, the first hurdle is the initial data capture. This is where the world of network discovery systems begins. Instead of capturing each device individually, a discovery solution lets you capture and adopt the ACTUAL state of your network in one go. This way, your IT documentation project starts at a completely different level.
And up-to-date IT documentation is essential for many reasons. European administration requires a complete inventory. Even if you put these regulations on hold for the time being, the requirement to operate a current CMDB and plan your projects correctly remains. Manual documentation of your network components is usually not manageable. This is the point where you need the support of discovery systems.
8 pitfalls of discovery – and how to get around!
The whitepaper “8 pitfalls of discovery and how to get around!”
When do you need a discovery solution? When is discovery not enough? And what is the DIKW model anyway? Our discovery whitepaper answers all these questions.
I want to document my IT!
How is a discovery solution supposed to support me with that?
You used to work with spreadsheets
A new server here, a new client PC there. The new device and its technical data are quickly entered into an Excel spreadsheet. The IT documentation is complete. But what services does the new server actually offer? To answer this question purely by referring to a spreadsheet is practically impossible.
The solution: Forget your Excel spreadsheets and scan your network. You will save time and get a significantly more accurate result as a basis for your IT documentation.
Every employee has a documentation of his own
You have entered each device in your Excel spreadsheet, noted its serial numbers and installed software versions. Your colleague has done the same – perhaps in a different order. He calls it “client” and not “PC”. And he has recorded devices that you don’t even know about. Everyone works on their data islands.
The solution: You use the templates that i-doit offers. These can be individually expanded or reduced and are automatically filled by discovery.
Each department has its own interests
In your IT department you are mainly interested in processor cores, services and interfaces. The accounting department is not interested in any of this at all. What counts here are acquisition and operating costs as well as depreciation. Through this the cross-departmental hassle is pre-programmed.
The solution: i-doit was developed from practical experience. All departments benefit from IT documentation – from IT to facility management.
Your data is incomplete and not up-to-date
Finally, the new device is integrated into the network and the next user is already calling for help. All of a sudden the documentation of the “new device” is quickly forgotten. The consequence: Your database becomes unreliable.
The solution: Automate it instead of correcting it. A discovery solution can automatically keep the data in i-doit up-to-date. Furthermore, reporting can be automated.
You use the wrong tools
Your IT documentation is up and running. You copy the data from your last network scan into your Excel spreadsheets, while – out of your focus – your ticketing system is busy doing its job. Efficient work is hardly possible.
The solution: a highly integrated and cost-effective ITSM solution such as i-doit is ready for use within a few hours – without external consultants. This reduces the project risk to a minimum.