In this webinar, i-doit, Zammad and don’t panic will demonstrate how the service desk and CMDB work together to turn a simple ticket into a properly documented, approved change – without constantly switching between tools and without any gaps in information.
Following a brief introduction to Zammad and i-doit, we’ll walk you through various change requests live, from start to finish.
Afterwards, we’ll answer your questions in an open Q&A session.