How Zammad and i-doit make changes traceable, from the first request to the final implementation, in one seamless process

Thursday, 19. 11. 2026, 15:00–16:00 CET

A user needs new software on their computer. It sounds simple, but there are many questions behind it:

• Does the device meet the system requirements?
• Have there been any problems with this client before?
• Who needs to approve the change?
• And is there even a licence available?

In this webinar, i-doit, Zammad and don’t panic will demonstrate how the service desk and CMDB work together to turn a simple ticket into a properly documented, approved change – without constantly switching between tools and without any gaps in information.

Following a brief introduction to Zammad and i-doit, we’ll walk you through various change requests live, from start to finish.

Afterwards, we’ll answer your questions in an open Q&A session.

Speakers

Fabian Wolff
i-doit Group

Markus Kopp
Zammad

ChristianWally
don't panic