The add-on of our partner it-novum establishes a connection to the OTRS ISMS. On OTRS side there are not adjustments required. That means that the add-on is still working after an OTRS update.
This add-on is provided by: it-novum GmbH
- CMDB fully available in OTRS
- No installation on OTRS side required
- No update of the connector required in case of OTRS updates
- Free choice of information to be synchronized from i-doit to OTRS
Prices on request
Ticketing system with i-doit connection
The ticketing system OTRS can be combined with i-doit to one system without any problems because of the i-doit/OTRS connector. The Connector built as i-doit add-on keeps CIs (assets/inventory) and service data synchronized between OTRS and i-doit. i-doit is the leading system.