i-doit – 360°- IT documentation
What is i-doit?
i-doit stands for „I document IT“. By using i-doit you obtain the “point of information” for all your IT processes. Everything, that needs to be documented is centralized in one single spot. Updates are carried out automatically or manually. This gives you a comprehensive overview of your IT.
However, with i-doit you do not document your Hardware only. You also have a full-fledged CMDB at hand, with which you can interrelate all aspects of your IT environment.
Who is the main target group for i-doit?
i-doit has a scalable structure adapting easily to your needs and requirements, no matter if you work for a start-up company or a multinational enterprise.
We all face the same issues when describing our IT, reaching from cable to Compliance, from IP address to Cloud Service: all this information needs to be stored somewhere. These issues are covered by companies of all lines of business and sizes around the globe by using i-doit.
What our customers say
"One of the awesome things about i-doit are the relations between objects and the quick availability of information."
Niediedt Gruppe, Wilhelmshaven
"i-doit is an inexpensive multi-purpose tool for our public state authority. My sum: once documented, all under control."
"i-doit gives us a central configuration tool without any maintenance hassle about data redundancy."
"i-doit gives us reliability for data-center planning."
Manager Corporate Network
Strato AG, Berlin
"The big advantage of i-doit: we have our IT infrastructure under control, many investments are only now sensible plannable."
IT and System Administration
Schmidts TIVOLI, Hamburg
"Based on i-doit we are now able to tighten and simplify many processes around our IT."
IT Service Manager
"i-doit supports us to bring processes together and to simplify them. The tool is our central information hub for Licence Management and Certification."
Area Manager Systems and Network
"We are enthusiastic about i-doit, because it shows connections and relations of IT Services and Items. That is a great support for emergency plans as well as for maintenance purposes."
KKRN GmbH, Marl
"Based on the i-doit CMDB we consolidate many information from a lot of systems. As a result we get a holistic view on our heterogenous IT environment."
Unix and Storage Administration
Informationsverarbeitungszentrum im WDR, Köln
"i-doit helps us to keep track of our complex network environment. A powerful Import, flexible Templates and adjustable List Views are important functions to enable this overview."
Diakonisches Werk Schleswig-Holstein, Rendsburg
"Especially the generic data model and the open Source Code are important for us."
Manager Central Server
Documentation of your entire IT landscape
We are not solely talking about the management of your IT infrastructure, Asset Management or Service Management. We are referring to all these disciplines combined in one single tool. As you cannot manage all of this at once, i-doit grows with your needs.
Hide what you are not interested in at present, concentrate on your current task. Start small and witness how documentation will turn into a big deal company wide.
Full-fledged CMDB out of your IT documentation
ITIL® is the theoretical framework for Best Practice in book form. With i-doit we offer you Best Practices in the form of a scalable and flexible tool. Our partners provide us with Best Practices gained by projects.
As far as CMDB is concerned the focus is mostly on mapping Services, Service trees, Relationships and adding details from the ITIL® processes. i-doit supports all this, simple and self-explanatory.
Flexibly expandable through add-ons
In the development of i-doit we are guided by the philosophy “lean core, wide functionality”. For this reason, we and our partners developed add-ons, which enlarge i-doit with additional functionalities.
Every add-on uses existing data and enriches it. By using add-ons, you can accelerate, streamline and in many cases, automate processes. This way you can improve the data quality and data view and also open up new data sources. Moreover, the flexible architecture allows you to just install the functionalities you really.
Professional support by our i-doit partners
i-doit partner are specific companies we cooperate with. Not only do they have extensive project experience, but they also have in-depth knowledge of the i-doit software and a solid basic knowledge in the field of IT documentation. Our partners implement your i-doit project and support you in case of questions and issues. They develop new functionalities – also for your particular use cases.
In order to become premium partner companies must have implemented a required minimum number of successful projects. Premium partner are very well positioned, both technically and in terms of personnel, and have in-depth experience with i-doit.
i-doit partner are experts in IT Service Management and specialists for the integration of i-doit in your existing system landscape. They have many years of experience with i-doit and deploy employees trained by the producer for your project. i-doit partner have at least 2 years of experience in the i-doit Partner program.
Our Support partner help users having their own support team. We educate these employees specifically and invite them to regular trainings. This guarantees that they can always provide i-doit users with up-to-date information.
Comprehensive support and help for i-doit users
Both on these pages as well as in the internet you will find a large number of instructions of implementing IT documentation. In our blog, we tell about use cases of i-doit, in the Knowledge Base you are provided with answers to almost all possible questions.
Nevertheless, the webinars are one of the most popular offers to our customers and prospective customers. Experts from our partners and from our ranks focus on a special topic in each webinar. Thereby you not only obtain deep insights into the subject i-doit but also in all other topics around the IT documentation.
Every IT organization has its own needs. In your company, there are individual requirements for the IT documentation as well. In order for your documentation project to be successful, we offer you our product training as assistance.
Our experts accompany you at the perfect start. At your site, you will learn the specific use of the i-doit software and how to handle special use cases. Far from mere theory, our specialists provide you with in-depth knowledge of IT documentation and i-doit showing concrete examples.
We want you to achieve the best possible result by using i-doit. This is feasible when you can find all information about our software in a central location. Therefore, we highly recommend our i-doit Knowledge Base.
There your will find plenty of information about i-doit. Questions about installation and maintenance of the software are answered there. In addition, you find tips and hints for best practices and specific use cases.
This digital reference book is constantly updated and expanded. Checking the i-doit Knowledge Base will already supply you with answers to many questions and issues.
The i-doit Help Center is the single point of contact for questions and issues which could not be answered or solved by other channels like the Knowledge Base.
In our Help Center you find a constantly expanded FAQ list with the most frequent questions about the operation of i-doit. They are primarily derived from the discussions of our support staff with our customers. These are therefore questions that have occurred in real operation.
If you do not find what you are looking for right away, you can also submit a request via the Help Center. Our Support colleagues will directly be notified and will deal with your issue as soon as possible.