i-doit pro Add-on OTOBO Dual-Flow

Further Functions

• Audio-video contact (EasyConnect).
• Notification Web View.
• SMS Notification System.
• Chat.
• Contact with Data.
• Field Selection Dialogue – The Selection Guide Pop-Up for SLAs.
• Article Attachment Overview.
• Dynamic Field Database – The connection of external databases.

Description

By coupling Helpdesk and the CMDB, a new category “OTOBO” is created for each object type in i-doit. In this category, all tickets assigned to a CI are displayed.

At this point, the direct creation of a new ticket is also possible, in which the i-doit CIs are directly linked to the ticket. Service desk employees can select a ticket customer via the user assignment and thus display all CIs assigned to him and the tickets generated by him.

Advantages of the coupling to i-doit

• Linking support tickets with the CIs from i-doit and providing the CIs for process management.
• Access to the CIs enables the mapping of change processes.
• Since the tickets are available in i-doit, a simple type of evaluation via reports is possible.
• IT services can be transferred to OTOBO via the bi-directional coupling.
• By using i-doit pro, the monitos ITSM integration platform is expanded into a fully-fledged monitos ITSM suite.

Pricing & support

For information on pricing and support options, please visit the manufacturer’s website.

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