Description
By coupling Helpdesk and the CMDB, a new category “OTOBO” is created for each object type in i-doit. In this category, all tickets assigned to a CI are displayed.
At this point, the direct creation of a new ticket is also possible, in which the i-doit CIs are directly linked to the ticket. Service desk employees can select a ticket customer via the user assignment and thus display all CIs assigned to him and the tickets generated by him.
Advantages of the coupling to i-doit
- Linking support tickets with the CIs from i-doit and providing the CIs for process management.
- Access to the CIs enables the mapping of change processes.
- Since the tickets are available in i-doit, a simple type of evaluation via reports is possible.
- IT services can be transferred to OTOBO via the bi-directional coupling.
- By using i-doit pro, the monitos ITSM integration platform is expanded into a fully-fledged monitos ITSM suite.
