Monitoring and IT documentation
Monitoring for the surveillance and control of complex IT infrastructures
The operation of the IT infrastructure is an important basis for the success of a company. Without it, most business-critical processes cannot be carried out, which not infrequently ends in declining customer satisfaction or falling sales figures.
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IT monitoring is essential
The IT infrastructure is constantly exposed to various dangers. System failures, crashed services, interfaces and transmission errors – the list can be continued endlessly. Monitoring detects these faults immediately and reports them to the responsible personnel. As a result, troubleshooting can often begin before end users notice.
The need to constantly monitor systems and services has already been recognized by most companies. The most efficient way to do this is by using a suitable monitoring solution, in which all information about systems and services is collected. Why shouldn’t this extensive information also be used automatically in the CMDB to complete the documentation with highly up-to-date information? We will show you what great synergies these tools provide together.
Central repository of information
The CMDB forms the central database for all assets. Connected monitoring can update these assets with live data, regardless of whether it is a server, client or service. A failed system is also automatically marked as failed in the IT documentation. This eliminates the need to maintain separate or duplicate data for both tools. All information flows together in the CMDB, where it can be correlated with other assets such as contracts, organizations or people.
Significantly more transparency
IT documentation, as implemented by the CMDB i-doit, provides a complete 360° view of the company’s IT environment. At a glance, dependencies and relationships of objects, users and responsibilities are transparently displayed. Through server rack views, room plans and the CMDB Explorer, information is prepared and supports the user by visualizing the available information.
A CMDB like i-doit inherently offers the option to exchange information with third-party tools such as monitoring, discovery or service desk applications via interfaces or custom scripts. This enables the mapping of objects in the CMDB with the monitored systems in monitoring. Information on dependencies and group hierarchies can be fully automated in this way.
The CMDB as a central information point promotes the standardization of documentation and various IT processes. It can clearly define what information is needed about asset or device types to meet company-specific requirements and establish a documentation standard.
The coupling of CMDB and monitoring tool provides the opportunity to continuously supply the IT documentation with status information. In other words, without having to leave the i-doit environment, live data on CIs from monitoring can be displayed at any time.
Root cause analysis
The complete and complex information of the IT infrastructure is stored in the IT documentation. In the event of a malfunction, the cause can be narrowed down with relatively little effort by analysing the relationships and components. It is also easy to identify systems that are directly dependent on each other. At the same time, you are able to identify alternative routes or redundant systems to temporarily bridge the disruption if necessary.
Getting started with IT service management
By combining IT monitoring and a CMDB, you have the foundation to implement IT service management (ITSM). Around the CMDB i-doit, further tools for network discovery and service/help desk can be combined via interfaces to form a complete ITSM environment. On this basis, business processes are supported efficiently and economically by IT.