Table of contents 

1. Managed virtual desktop hosting and Virtual Managed Services
2. Virtual Managed Services explained simply
3. Advantages of Virtual Managed Services
4. Examples of increased efficiency through MSPs and VMS
5. How can VMS be properly documented with a CMDB?
6. Managed virtual desktops as the basis for modern workplace concepts
7. Strategically structured managed services portfolio
8. Service desk and API integration
9. VMS provide security and transparency for customers
10. Virtual Managed Services as the foundation for modern IT strategies

Managed virtual desktop hosting and Virtual Managed Services for secure IT operations 

 In times of increasing security requirements, centrally controlled, virtualised solutions are becoming increasingly important. Virtual Managed Services (VMS) support companies in operating their IT in a fail-safe, flexible, and compliant manner—regardless of location. Learn how you can make your IT more efficient, relieve internal resources, and improve response times with managed IT services, virtualised servers, and modern service desk structures. Furthermore, experience how you can strengthen your competitiveness with the i-doit Cloud as the central platform for IT documentation. 

Virtual Managed Services explained simply 

Virtual Managed Services (VMS) offer holistic IT support through a specialised Managed Services Provider (MSP). In contrast to classic cloud or hosting offers, the MSP takes over not only the provision but also the configuration, maintenance, monitoring, and securing of your systems—everything from a single source.

An essential component of VMS are contractually defined Service Level Agreements (SLAs). They regulate availability, response times, and responsibilities, thereby ensuring the stable operation of your IT.

Advantages of Virtual Managed Services 

Virtual Managed Services open up new possibilities, particularly for medium-sized companies: they gain access to the latest technologies and the know-how of specialised IT experts. This allows even smaller IT teams to master demanding tasks and secure the following advantages:

• Reduced IT costs: Savings in personnel, hardware, and licence management.
• Higher efficiency: MSPs bring specialised tools and expertise.
• Better availability and security: Permanent monitoring minimises downtime and risks.
• Focus on the core business: Relieved IT departments can concentrate on strategic projects.
• Scalability: Companies can flexibly adapt IT resources to their requirements.

Examples of increased efficiency through MSPs and VMS 

By outsourcing to an MSP, you not only lower your licence costs but also reduce the risk of expensive violations. MSPs rely on specialised tools to manage licences efficiently—avoiding over- or under-licensing.

At the same time, you strengthen your IT security: professional MSPs implement modern protective measures such as multi-factor authentication, Intrusion Detection Systems (IDS), and regular penetration tests to reliably secure your infrastructure against attacks.

Looking at IT practice, the following applications are frequently found:

• Managed Server: Management and operation of virtual servers by an MSP.
• Managed Virtual Desktop: Desktop environments hosted in the cloud for location-independent working.
• Managed Cloud Services: Scalable services such as storage, backup, or networks.
• Managed IT Services: Comprehensive support for IT areas, from user support to infrastructure management.
• Managed Security Services: Specialised security solutions such as firewall management, endpoint protection, and SIEM (Security Information and Event Management).

How can VMS be properly documented with a CMDB? 

Efficient VMS require full transparency across the IT infrastructure. This is precisely where the i-doit Cloud comes in with its central Configuration Management Database (CMDB). It enables the structured recording of hardware, software, network components, services, and users in one place.

The CMDB forms the backbone of every VMS strategy. With the i-doit Cloud solution, IT components can be systematically documented, visualised, and analysed—ideal for hybrid scenarios, such as the combination of Microsoft Azure with on-premise systems.

Thanks to the i-doit API, information is continuously updated. This improves data quality, strengthens compliance, and provides MSPs and companies with a complete overview of all managed assets. This transparency ensures a traceable operating structure, including the documentation of changes and incidents.

Practical example: A company uses Managed Virtual Desktops to enable employees to work regardless of location. With i-doit, the dependencies between the desktops, the installed applications, and the user accounts can be documented very effectively.

Advantage: In the event of a software update, the IT department can quickly check which virtual desktops are affected and what adjustments are necessary.

Managed virtual desktops as the basis for modern workplace concepts 

Whether in the home office or in the field—Managed Virtual Desktops allow you to work regardless of location. Through centralised management, you increase security, reduce administrative effort, and simultaneously increase efficiency. Particularly practical: with i-doit, you always maintain an overview of desktop dependencies, installed applications, and user relationships.

This function is essential for updates, patch management, and capacity planning for important IT resources.

If you use Microsoft Azure to implement VMS, you can flexibly connect i-doit via API. This gives you a scalable cloud solution for IT documentation aligned with global security standards, allowing you to manage Azure components, network topologies, and permissions easily and centrally.

Note: The Azure integration in i-doit requires technical know-how and manual configuration. Via the Azure Add-on and the i-doit API, virtual systems and network data can be automatically transferred to the CMDB. i-doit is not available as SaaS and must be operated locally or in an Azure VM. Should you have any questions, our experts are at your disposal.

Strategically structured managed services portfolio 

With i-doit Cloud, you are given the opportunity to manage a complete portfolio of your managed services. A comprehensive managed services portfolio includes:

1. Network operations
2. Application management
3. Backup and recovery concepts
4. Monitoring and reporting
5. Service desk and incident management
6. Disaster Recovery Services: Rapid restoration of IT after outages

With structured recording, you always have access to all components relevant to IT operations—including dependencies, responsibilities, and maintenance cycles.

Service desk and API integration 

An integrated service desk such as OTRS, Zammad, or OTOBO can be seamlessly connected via the i-doit API. This integration makes it possible to link support tickets directly to objects in the CMDB. This overview allows hardware, software, or user accounts to be set in relation to one another. Problem resolution can thus be greatly accelerated.

Advantages of API integration:

• Time savings: Automated processes reduce manual intervention, e.g. during ticket creation or asset allocation.
• Better traceability: All relevant information regarding an incident is documented centrally in the CMDB.
• Increased efficiency: Support staff can react faster to problems as they have immediate access to the required data.

Automation via API:

The i-doit API based on JSON-RPC allows for deep automation:

• Connection to discovery tools and monitoring solutions.
• Automatic synchronisation of asset data.
• Process automation in change and incident management.

These automations minimise sources of error: ideal for growing IT landscapes or standardised operating models.

VMS  provide security and transparency for customers

Virtual Managed Services create an unprecedented level of transparency through structured IT documentation. The i-doit Cloud supports multi-tenant structures and role-based access concepts, thereby fulfilling modern security requirements.

Functions for increased security:

• Multi-tenancy: Several customers or teams can be documented separately without data being mixed.
• Role-Based Access Control (RBAC): Only authorised users gain access to sensitive data.
• Automated reports: Security analyses and change documentation facilitate audits and promote compliance.

Thanks to central documentation in the CMDB, MSPs and IT departments can:

• Build trust with customers: Through traceable processes and transparent reporting.
• Improve collaboration: IT and specialist departments benefit from a clear data basis.
• Simplify audits: All relevant information is available at any time.

With these functions, i-doit becomes a key technology for secure and transparent IT documentation.

Virtual Managed Services as the foundation for modern IT strategies 

Virtual Managed Services (VMS) ensure flexible, scalable, and secure IT operations—ideal for companies that rely on reliability and efficiency. The cloud solution from i-doit complements VMS perfectly: it enables central, transparent, and traceable control of your IT documentation.

At the heart is the Configuration Management Database (CMDB), which, as a database, ensures structured processes, lower downtimes, and reliable IT governance. Using suitable add-ons and interfaces—such as the integration of Azure—you record IT assets automatically and integrate them seamlessly into your existing documentation processes.

i-doit adapts to the IT strategies of companies and helps MSPs to strategically control and continuously develop Virtual Managed Services.

Do you want to use VMS or know how to set up and document Virtual Managed Services? Find out about i-doit Cloud, contact an expert, or test the software for free.