i-doit Basic Support

One support for i-doit and all add-ons (single point of contact)

We give you the choice: Comprehensive self-service with knowledgebase, help centre and forum or qualified support from our professional team. With our Basic-Support Package, you receive direct support for i-doit and all add-ons – including add-ons from selected third-party manufacturers!

i-doit Basic-Support

What does the support package include?

Requests and answers via our support portal

Submission of feature requests

Support for all synetics own i-doit pro add-ons
as well as third-party i-doit pro add-ons***

Monday to Friday from 10:00 to 16:00 *
Response time: 24 hours *

from € 709 **

(*) Within availability times – except nationwide public holidays

(**) Prices apply annually for installations up to and including 10,000 objects and are net plus VAT.

(***) Excluded are those i-doit pro Add-ons for which the third-party manufacturer explicitly does not offer support. Information on this can be found on the respective i-doit pro Add-on product page.

Logo Support-Partner

Do you need individual or ongoing on-site support?

Our certified support partners are available for your individual project support and ongoing support of your ITSM environment. They provide both 1st level and 2nd level support by telephone through competent employees. Remote and on-site support is also part of our partners’ portfolio.

i-doit international support partner

Beckbury Technology Logo 500 x 250

For further i-doit project partners in you region, please have a look at our partners.

Further support offers

Icon: i-doit Webinare


Our webinars provide a focused insight into all aspects of i-doit pro. In addition to the starter webinars for beginners, there are also regular specialist presentations of specific functions and extensions.

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Product training

Our training programmes focus primarily on providing basic knowledge about i-doit and how to use the software. The product training courses take place directly at your premises.