i-doit Basic Support
If you need regular support and quick help, our support package is perfect for you. If you require comprehensive project support, our certified support partners can provide you with the right solution.
One support for i-doit and all add-ons (single point of contact)
What does the support package include?
Requests and answers via our support portal
Submission of feature requests
Support for all synetics own i-doit pro add-ons
as well as third-party i-doit pro add-ons***
Monday to Friday from 10:00 to 16:00 *
Response time: 24 hours *
from 589 € **
(*) Within availability times – except nationwide public holidays
(**) Prices apply annually for installations up to and including 10,000 objects and are net plus VAT.
(***) Excluded are those i-doit pro Add-ons for which the third-party manufacturer explicitly does not offer support. Information on this can be found on the respective i-doit pro Add-on product page.
Do you need individual or ongoing on-site support?
Our certified support partners are available for your individual project support and ongoing support of your ITSM environment. They provide both 1st level and 2nd level support by telephone through competent employees. Remote and on-site support is also part of our partners’ portfolio.
i-doit international support partner
For further i-doit project partners in you region, please have a look at our partners.
Further support offers
Our webinars provide a focused insight into all aspects of i-doit pro. In addition to the starter webinars for beginners, there are also regular specialist presentations of specific functions and extensions.