i-doit Basic Support
If you need regular support and quick help, our support package is perfect for you. If you require comprehensive project support, our certified support partners can provide you with the right solution.
What does the support package include?
Requests and responses via support portal
Submission of feature requests
Support for synetics add-ons
Requests and answers via telephone
Monday to Friday from 10:00 to 16:00 *
Response time: 24 hours **
from 589 € ***
(*) excluding national public holidays in Germany
(**) Within times of availability
(***) Prices apply annually for installations up to and including 10,000 objects and are net plus VAT.
Support for 3rd-Party-Add-ons
Together with our development partners, we offer you a support model that fully covers all add-ons in addition to the use of i-doit. Qualified specialists at synetics and the partners take care of your requests with a uniform SLA.
Do you need individual or ongoing on-site support?
Our certified support partners are available for your individual project support and ongoing support of your ITSM environment. They provide both 1st level and 2nd level support by telephone through competent employees. Remote and on-site support is also part of our partners’ portfolio.
Further support offers
Our webinars provide a focused insight into all aspects of i-doit pro. In addition to the starter webinars for beginners, there are also regular specialist presentations of specific functions and extensions.