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The i-doit Support

We give you the choice: Comprehensive self-service with knowledgebasehelp centre and forum or qualified support from our professional team. With our Basic-Support Package, you receive direct support.

i-doit pro Basic Support

for i-doit pro, i-doit cloud and synetics add-ons

from € 818.00*

per year

What does the support package include?

Requests and answers via our support portal

Submission of feature requests

Support for all synetics own i-doit add-ons

Monday to Friday from 10:00 to 16:00 **
Response time: 24 hours **

(*) Prices apply annually for installations up to and including 10,000 objects and are net plus VAT.

(**) Within availability times – except nationwide public holidays. Time zone CET.

Do you need individual or ongoing on-site support?

Our certified support partners are available for your individual project support and ongoing support of your ITSM environment. They provide both 1st level and 2nd level support by telephone through competent employees. Remote and on-site support is also part of our partners’ portfolio.

i-doit international support partner