Support package

Professional help for i-doit customers


If you are in need of regular support and quick help, our Basic support package is perfect for you.

If you require professional and comprehensive project support at your site, our certified support partners can always provide you with the right solution.

Which support offer is there?

As a user of i-doit pro you can choose our Basic support package. 


Can I use the Basic support package at any time?

You can make use of our support at any time. If you have a contract for a Basic SLA, our support Team is available for you on business days between 10 a.m and 4 p.m CET.

What does the i-doit Basic SLA include?

i-doit Basic Support


Requests and replies via Support portal

rightSubmitting feature requests
rightAvailability Monday to Friday from 10 a.m to 4 p.m.**
rightReaction times: 24 hours within service hours

How much does i-doit Basic support cost?

589,00 €*

(*)All stated prices are net prices plus legal value added tax in domestic German business.
(**) except national public holidays

You need individual or ongoing on-site support?

Our certified support partners are available for your individual project support and ongoing assistance in your ITSM environment. They offer 1st Level phone support as well as 2nd Level Support by competent employees. Another part of our partners’ portfolio is remote and on-site support. 

i-doit support partner

The i-doit support partner support you with profound knowledge about the introduction and use of the i-doit software. Each of the support partners has specially been trained for this task by us and has a lot of experience with the i-doit software and the support of users.

Further support offers


Our Webinars give you a focused impression on all aspects of i-doit pro. In addition to the starter webinars for beginners, there are also regular subject-specific introductions of certain functions and extensions.

Product trainings

Our training programs concentrate primarily on basic knowledge transfer about i-doit and the use of the software. The product trainings take place directly at your site.

Test i-doit for 30 days for free

It is not sufficient if software only looks just fine. It must also leave a convincing feeling. Only then you can make sure that it is suitable for your purposes.

We are sure that i-doit fits to your company. And you should also be sure. Therefore, we provide you with i-doit for your test free of charge for 30 days.

    Test i-doit now! We are convinced that you will be convinced afterwards.