i-doit FAQ

We will be happy to take your order by telephone on (+49) 211 – 699 31 0 or by e-mail to sales@idoit.com.

i-doit is licensed as a subscription. With this licensing model, a usage fee is paid in advance for the selected term. We offer flexible terms starting at 1 month. Please note: for terms of 12 months or more, the price is reduced by 20%.

An object corresponds to an asset or configuration item (CI), e.g. a server, a router or a client PC. An operating system or an office application, a contract or a licence are also considered objects in i-doit.

In this licensing model, the user of a software pays a regular amount for a pre-selected term in order to be able to use the software. i-doit is offered as a subscription.

The number of objects you need depends entirely on your individual requirements. The more detailed and comprehensive your documentation is to be, the more objects you will create. Calculate with about 20 objects per person in an organisation.

i-doit is available in the three standard packages i-doit pro small (1,000 objects), i-doit pro medium (5,000 objects) and i-doit pro large (10,000 objects), as well as i-doit pro flex (>10,000 objects).

No. Up to and including 10,000 objects, only our standard packages with 1,000, 5,000 and 10,000 objects are available.

Yes. If you want to license more than 10,000 objects, you can determine the number of possible objects individually. If you need more than 50,000 objects, please contact our team at sales@i-doit.com.

A licence can be upgraded at any time. Remaining amounts from a current subscription are automatically credited. A downgrade is only possible at the end of the respective term. In this case, the previous licence will be cancelled and a new one issued.

Yes. An extension with additional objects (CIs), further add-ons or an extended support option is possible at any time, even during the term of the contract.

Yes. If you upgrade to a term of 12 months or more, you will automatically be charged the 20% cheaper cost of an annual license.

Yes, this is possible. Please contact our sales team, if you want to add additional months to your subscription.

A shortening of the term corresponds to a downgrade. Downgrades are only possible at the end of the contract term.

As a customer from abroad, you have two payment options. You can transfer outstanding amounts directly to our account:

Account holder: synetics GmbH
Bank: Stadtsparkasse Düsseldorf
IBAN: DE12 3005 0110 0047 0212 33
BIC: DUSSDEDDXXX

Alternatively you have the possibility to pay via Paypal to sales@i-doit.com.

i-doit is billed exclusively in Euro. Prices in other currencies are charged at the current exchange rate.

Yes. If you do not cancel at least two (2) weeks before the licence expires, the term is automatically extended by the same period.

For licenses less than 12 months, the term is extended by the period selected. For example, if you have selected a license for six months, the contract will be extended by a further six months if you have not cancelled it at least two weeks before the license expires.

Cancellations must be received by us at least two (2) weeks before the expiry of the license.

It is of course possible to start with just a few months. An upgrade to longer terms is also possible at any time during the term.

Cancellation is only possible at the end of the term.

As with all other term models, notice of termination must be given at least two (2) weeks before the end of the term. If, for example, you purchased a license for a term of one month on 1 January, your cancellation must be received by us by 15 January at the latest.

A support option is always calculated as a percentage surcharge on the i-doit per license price. In the case of upgrades, the support surcharge will also increase proportionately. To ensure the cost-effectiveness of the support offer, the support option is always charged at the full price for the entire term – regardless of the time of purchase.

The costs for the support options include support for all add-ons offered by synetics itself (e.g. analysis and documents). Additional support costs may apply for add-ons from third-party manufacturers. You can find an overview of these in our price list.

We offer our english speaking customers our basic support option. The prices for our support services can be found in our price overview. 

Please note that some third-party add-ons may incur separate support costs.

Remote support is only available in conjunction with our Advanced support, which we currently do not offer to customers outside the DACH region. For all product support questions, you have the option to choose our basic support option.

Support in English is possible within the framework of a Basic Support contract.