doITbetter Blog
LDAP integration with i-doit
The connection of a directory service to i-doit provides many advantages. Whether Active Directory, OpenLDAP or Novell Directory Services: Almost every common directory service is supported. Users, groups and computers are regularly imported and updated in i-doit through the connection via LDAP/LDAPS. Since we receive questions about Active Directory time and again, here we summarise the most...
IT Grundschutz with i-doit
IT security is a complex issue that no longer only affects large corporations. Every company has the responsibility to keep the level of information security as high as possible with the available resources. The spectrum of assets to be protected in today's IT landscapes is very broad. From individual files to PCs and laptops, from networks to cloud services and data centers. Comparatively few...
i-doit, Zammad and checkmk – The powerful ITSM trio
The realisation of an ITSM system network brings enormous advantages in the monitoring of systems, automatic initialisation of processes and control of information. The i-doit CMDB has numerous interfaces to directly connect third-party applications such as monitoring systems, service desks or discovery tools. In most cases, information is exchanged bi-directionally via the free API. Thus,...
OBASHI – The connection of business processes and IT
Recording and modelling services regularly presents companies with a challenge. The big problem: there is no uniform concept! Every employee has a different view of the services and their components. Often, only those components are listed in the service that are essential for the employee. Accordingly, each service is structured differently. Each staff member has his or her own way of...
The new i-doit pro Forms add-on
We are very pleased to present you the new i-doit pro Add-on Forms. The new free Add-on offers completely new possibilities to create data in the CMDB by different internal and external organizations, departments, service providers and persons. With the Forms Add-on, individual forms can be designed via the web interface and used to create objects in the CMDB i-doit. Each form is assigned to an...
What does autonomous driving have to do with mental health or the real estate market? Or why we are once again optimistic about the coming year with i-doit.
Personal contacts in these times are rare. So I was all the more delighted when I had the pleasure of attending a live event in early November 2021. The three outstanding founders in the tech business Alex Kendall, Co-founder & CEO of Wayve (autonomous driving), Alison Darcy, Founder & President of Woebot Health (digital mental health therapeutics) and Mila Suharev, Co-founder & CEO...
Validation of data and inputs
A CMDB should link information and keep it centrally available for departments and employees. When recording assets, a previously defined quality should of course be achieved and maintained. Ideally, these are documented in the so-called Configuration Management Plan (CMP). This could be a certain naming scheme according to which assets (objects) are to be named in the CMDB. But also certain...
The i-doit 1.x roadmap: what’s new and what’s to come
As the manufacturer of i-doit, we publish major and minor releases of our IT documentation solution at regular intervals. Many changes that are made to the software are based on user requests, which are reviewed and evaluated by the product team and our developers. Today we would like to give you a short overview of the updates of the past months but also an outlook on the development in the...
Documentation of licences
The documentation of software licences is important for all client and server systems. For IT administrators, an overview of existing licences is essential to ensure legally compliant licencing of all systems in use. Licences that are used more than once should be identified quickly and possible reassignments should be made easily.By documenting the licences, not only are action competencies...
What is a configuration management plan?
A documentation project is usually more extensive than most professionals and managers assume at first. In addition to determining the scope of the documentation, it is necessary to clearly define which goals you want to achieve. How should documentation be done in the future? Which processes need to be adapted or newly developed?Without clear goals, responsibilities and structure, the project...
IT services with i-doit
Complete documentation already brings many advantages for specialists and managers. All relevant technical information about systems and devices can be found there. The linking of software and hardware, locations and people is also a great support. Especially when it comes to getting a comprehensive view of the IT infrastructure. Asset documentation thus provides the foundation for IT asset...
JDisc and i-doit: IT Service Management with Discovery and CMDB
The i-doit CMDB offers extensive functions for documenting and managing assets. The modelling of services and the representation of dependencies and relationships is included in the scope of functions right from the start. Thus, i-doit has all the functionalities needed to implement IT Service Management. However, unlike all-in-one solutions, the system does not offer discovery and monitoring....
OTOBO – The Communication Centre
OTOBO is a powerful free open source ticket and help desk tool for organising processes and internal and external company communication. It is based on the proven Open Source Service Desk ((OTRS)) Community Edition and impresses with new functions and a new appealing design.OTOBO HelpDesk - Advantages: Complete help desk and ticketing tool Free open source tool for operation in the cloud or as...
Inventory with QR codes
Inventory is often considered a necessary evil. Equipment and other inventory must be located first. Afterwards, data is collected for hours with pen and paper. Possibly, the data is transferred to an Excel spreadsheet at the end. The i-doit IT asset management system automatically creates a QR code for each asset. This is later printed out via a label printer and attached to the device. So...
Automated CSV import with i-doit
Often there is a large amount of data in the company that you should transfer to the CMDB. This can be in the form of existing Excel tables that have been continuously maintained. There are also various applications and services that include important information. For example, think about Wiki systems (knowledgebase) or inventory tools. These also usually offer a function for exporting the data....
ITIL – The best-known ITSM framework
Have you decided to introduce IT Service Management? Then the size of your organisation makes it necessary to optimise the existing processes. You are at a point where careful planning becomes immensely important. And to make a success of your project, you need a guideline. Various frameworks and best practice collections exist for the implementation of an ITSM. In this article, we will look at...
Document Cabling in i-doit
When it comes to the technical documentation of the IT infrastructure, devices such as servers, clients, switches, firewalls and routers come to the foreground. The documentation of cabling is often neglected. But when identifying faults or performance bottlenecks especially, the cabling and port assignment is often a decisive factor. In today's article, we show you how to efficiently document...
Major Release i-doit 1.16
We're happy to announce a new stable release of i-doit pro 1.16. This release introduces plenty of minor improvements and bug fixes, among others: Import from JDisc Discovery: Fetch information about support entitlements for your hardware devices and import it to i-doit's new category "Support Entitlements" and another related feature: Decide to import cable connections between hardware devices...
Documentation of cloud servers and services
More and more systems and services are now sourced from cloud service providers. Whether vServers, cloud servers, storage systems or web services such as CRM and CMS systems - applications are increasingly being outsourced to the cloud to save on data space and remain flexible.Why cloud services?Cloud services provide clear advantages: cost saving in the company's internal infrastructure, low...
Successful IT using ITIL baselines
The "Baseline" concept is firmly anchored in the IT Infrastructure Library (ITIL). It is not self-explanatory. And trying to make the term more understandable with "measurement basis" does not lead anywhere either. Instead, this is why we look at the concept of ITIL baselines. We will show you what it is all about and how you can implement it with i-doit and network discovery.Where does the...