How to start your IT documentation project
"How should I start my IT documentation?""What things should I document?" We hear this questions a lot. The answer: Ask yourself what documentation you need and reduce it to this needs. This sounds easy in theory. But it is hard in practice. Why is that? Because you...
How to master emergency and crisis management of your IT
How important is IT for your business? The answer is the same in most companies: there’s no way you can do without it. Your IT infrastructure is a core component for business processes. There is hardly a process left that can manage without IT. Simply put, the...
How to benefit from ERP integration in i-doit
Many companies still consider internal processes separately. While ITSM tools used are entirely specialised in IT processes, business processes are mapped in the ERP system. The problem: those responsible often grant greater importance to the ERP system. This is easy...
Major Release i-doit 1.16
We're happy to announce a new stable release of i-doit pro 1.16. This release introduces plenty of minor improvements and bug fixes, among others: Import from JDisc Discovery: Fetch information about support entitlements for your hardware devices and import it to...
Four topical reasons why i-doit makes us particularly optimistic about 2021
i-doit supports the overall 360° view necessitated by digitalisation Among the many attempts to describe the goals of digitalisation, so far I liked the following the best: "Digital transformation is closing the skills gap between how a company works today and the...
synetics named top ITSM solution provider 2020 | i-doit
One of the year end routines I follow "zwischen den Jahren" ("between the years"), as we say in Germany, is a careful analysis of our annual KPIs. Upgrade revenue vs. new business vs. contract extensions, most successful i-doit pro Add-on, partner performance and...
Documentation of cloud servers and services
More and more systems and services are now sourced from cloud service providers. Whether vServers, cloud servers, storage systems or web services such as CRM and CMS systems - applications are increasingly being outsourced to the cloud to save on data space and remain...
Successful IT using ITIL baselines
The "Baseline" concept is firmly anchored in the IT Infrastructure Library (ITIL). It is not self-explanatory. And trying to make the term more understandable with "measurement basis" does not lead anywhere either. Instead, this is why we look at the concept of ITIL...
How to Initialise and control your IT documentation projects
Documentation projects pose new challenges for both those responsible for and those involved in the project. On one hand, the IT documentation should be improved, while on the other hand, the documentation effort needs to be reduced. Processes also have to be changed...
Minor Release 1.15.2
We're happy to announce a new stable release of i-doit pro 1.15.2. This release introduces plenty of minor improvements and bug fixes. We encourage all users of i-doit pro to update to its newest version. Download this release from our customer portal or perform an...
How to install i-doit on Cloud or vServer
Before you start your IT documentation, the first and most important step - before all others - is to install and set up the appropriate software. In comparison to the many products already on the market, which require sophisticated preparatory work or even external...