doITbetter Blog

The connection of a directory service to i-doit provides many advantages. Whether Active Directory, OpenLDAP or Novell Directory Services: Almost every common directory service is supported. Users, groups and computers are regularly imported and updated in i-doit through the connection via LDAP/LDAPS. Since we receive questions about Active Directory time and again, here we summarise the most...

The realisation of an ITSM system network brings enormous advantages in the monitoring of systems, automatic initialisation of processes and control of information. The i-doit CMDB has numerous interfaces to directly connect third-party applications such as monitoring systems, service desks or discovery tools. In most cases, information is exchanged bi-directionally via the free API. Thus,...

Recording and modelling services regularly presents companies with a challenge. The big problem: there is no uniform concept! Every employee has a different view of the services and their components. Often, only those components are listed in the service that are essential for the employee. Accordingly, each service is structured differently. Each staff member has his or her own way of...

The documentation of software licences is important for all client and server systems. For IT administrators, an overview of existing licences is essential to ensure legally compliant licencing of all systems in use. Licences that are used more than once should be identified quickly and possible reassignments should be made easily.By documenting the licences, not only are action competencies...

OTOBO is a powerful free open source ticket and help desk tool for organising processes and internal and external company communication. It is based on the proven Open Source Service Desk ((OTRS)) Community Edition and impresses with new functions and a new appealing design.OTOBO HelpDesk - Advantages: Complete help desk and ticketing tool Free open source tool for operation in the cloud or as...

Inventory is often considered a necessary evil. Equipment and other inventory must be located first. Afterwards, data is collected for hours with pen and paper. Possibly, the data is transferred to an Excel spreadsheet at the end. The i-doit IT asset management system automatically creates a QR code for each asset. This is later printed out via a label printer and attached to the device. So...

Often there is a large amount of data in the company that you should transfer to the CMDB. This can be in the form of existing Excel tables that have been continuously maintained. There are also various applications and services that include important information. For example, think about Wiki systems (knowledgebase) or inventory tools. These also usually offer a function for exporting the data....

Have you decided to introduce IT Service Management? Then the size of your organisation makes it necessary to optimise the existing processes. You are at a point where careful planning becomes immensely important. And to make a success of your project, you need a guideline. Various frameworks and best practice collections exist for the implementation of an ITSM. In this article, we will look at...

When it comes to the technical documentation of the IT infrastructure, devices such as servers, clients, switches, firewalls and routers come to the foreground. The documentation of cabling is often neglected. But when identifying faults or performance bottlenecks especially, the cabling and port assignment is often a decisive factor. In today's article, we show you how to efficiently document...