doITbetter Blog

Interview: Documentation of medical devices
The ISO 80001 standard urges medical institutions such as hospitals and clinics to provide comprehensive documentation. And although this standard is not yet law, this can (and will) change in the future. That is why now is the right time to start. i-doit, in...

Analysis of CI relations
IT professionals and managers alike rely on a complete IT documentation in their day-to-day business. Whether troubleshooting, planning budgets or allocating resources. Processes can only be supported, projects planned and decisions made on a high-quality database.In...

What is a configuration management plan?
A documentation project is usually more extensive than most professionals and managers assume at first. In addition to determining the scope of the documentation, it is necessary to clearly define which goals you want to achieve. How should documentation be done in...

Extend i-doit with a wiki
i-doit is a great tool for documenting IT infrastructure. However, it can also be extended to an online wiki that provides instructions and details the best practices to staff, for example, to support them in case of malfunctions. In this way, i-doit can be used in a...

Automation in the CMDB with events
The automation of data and processes is one of the core requirements of a CMDB. The focus is always on the usability of information and the avoidance of duplicate data maintenance. With the i-doit Events add-on, you can store various scripts for automation that are...

IT services with i-doit
Complete documentation already brings many advantages for specialists and managers. All relevant technical information about systems and devices can be found there. The linking of software and hardware, locations and people is also a great support. Especially when it...

Major Release i-doit 1.17
We're happy to announce a new stable release of i-doit pro 1.16. This release introduces plenty of minor improvements and bug fixes. We encourage all users of i-doit pro to update to its newest version. Download this release from our customer portal or perform an...

JDisc and i-doit: IT Service Management with Discovery and CMDB
The i-doit CMDB offers extensive functions for documenting and managing assets. The modelling of services and the representation of dependencies and relationships is included in the scope of functions right from the start. Thus, i-doit has all the functionalities...

100 reasons for using i-doit IT Documentation
Actually, there is no reason not to document. If you have already dealt with the topic of IT documentation, this must be clear to you. Whether it's legal requirements or the desire for better management. There is at least one reason why you create and maintain IT...

OTOBO – The Communication Centre
OTOBO is a powerful free open source ticket and help desk tool for organising processes and internal and external company communication. It is based on the proven Open Source Service Desk ((OTRS)) Community Edition and impresses with new functions and a new appealing...