Documentation belongs to IT
There are plenty of good reasons why you should establish central IT documentation in your company. By efficient documentation risks can be assessed, opportunities can be identified and processes can be accelerated.
If you ignore these possibilities you may face drastic deficiency.
The innovative capacity which is urgently required remains unutilized. The indispensable automation is likely to be constrained by a lack or inefficiency of documentation.
Why should you make use of i-doit?
Hardly any software allows documentation of the lifecycle of all your IT systems and services as comprehensively as i-doit.
i-doit is flexibly designed and easily grows with the requirements of your company. Customizations – of both your data model and the integration of third-party software – can be carried out by yourself in most cases. You can use the software right away. Still it remains flexible for future adjustments.
In your IT organization, there are many use cases of information generated in the course of IT documentation. i-doit not only supports you with the pure documentation but also covers a considerable number of use cases.
i-doit is designed as lean software. In order for you to be able to customize the product for your IT operations individually and to ideally support specific use cases, add-ons are provided. Your individually adapted i-doit contains only functionalities that you actually need.
We want you to get to know our software comprehensively before you put i-doit pro into production. Therefore, we offer you a fully functional 30 days trial version. You can test it either online or in your local environment.
Your comprehensive IT documentation
The term „IT documentation“ is not clear cut. Basically, IT documentation is a collection of processes and related systems used for the purpose of registering and managing all relevant components of an IT organization in a structured way.
And this is exactly the problem, because the relevance of particular components is different in every company. While the tracking of all devices down to the plugs is important for one organization other companies focus on client and server systems.
i-doit is the suitable solution for all required granularities and procedures. You can document your IT assets in the smallest details and take over this kind of information from preceding systems (discovery, monitoring, tables). The high degree of details can be limited or even extended as needed. Relating the components to an entire configuration is easily possible and will establish your Service Configuration Management step by step.
However, you can start with a superficial documentation in i-doit. This top down approach serves as a generic analysis at the beginning. You focus on the context, details initially get less attention. They can be fine-tuned at a later time if required.
i-doit reliably accompanies you on your way to your individual IT documentation for many years. Many more use cases will arise from the collected information.
A full-fledged CMDB
CMDB is the abbreviation for Configuration Management Database. It is a system which is derived from the Best Practices of ITIL®. It contains all important information about the IT inventory of a company. The outstanding difference to simple IT documentation is tracking the relationships and dependencies between the particular components.
i-doit brings everything to transform your IT documentation into a full-fledged CMDB. With i-doit the creation of a CMS (Configuration Management System) is possible, which can manage several CMDBs. The dynamic relationship model is self-explanatory and already integrated in the basic system. If you need to document special, non-default relations between CIs, you can also do that very easily.
The included CMDB explorer visualizes these linkages and helps you discover the created service trees top down or bottom up. In case of incidents the potential root cause can therefore be quickly identified. Your team is getting effective, it concentrates on the right things from the beginning. And it is getting efficient: All relationships can always be found in the same tool.
Relations between CIs offer even more: By means of the Analysis add-on they can automatically be analyzed. Impact analyses are carried out. You can assess potential impacts before the change. You reduce risks.
If you deal with money or budget the analysis of the relationships is also helpful: Entered unit costs can automatically be added to total cost of service. The Analysis add-on with its appropriate functions can assist here, too.
Our partners continuously execute demanding projects. i-doit is used as CMS in many organizations and thus integrates several data sources to generate the central view and point of truth. Many add-ons of our partners have been developed in the course of these CMS projects and come directly from practical experience.
Documentation of your IT infrastructure
Your IT requires infrastructure to function properly. Despite the increasing extension of cloud solutions, many elementary IT services continue to be dependent on other factors: facilities, electrical power supply, cabling or appropriate measures of safety protection. Therefore, you record locations in i-doit as well.
For the documentation of spaces i-doit offers a hierarchical model which is easy to establish. Following this model, you can map spaces within a building intuitively. The same model can of course be scaled when you have e.g. subsidiaries all over the world (State > City > Campus > Building > Space > Desk).
Document networks in details
The network is as elementary as the infrastructure for your IT services. From WAN lines of providers, the contracts and Service Level Agreements (SLAs) referring to this service, to virtual networks, that can be retrieved from their routers and switches: i-doit provides suitable object types for all areas of application.
The JDisc interface is available for scanning existing network configurations. It takes over configurations on a deep detail level as baseline for your documentation. This data can be related to further relevant information.
Overview of all servers
Physical and virtual servers are still booming. Even modern container technology still requires computer capacity, which is subject to a life cycle. It became quite easier with new methods. Be it barcode readers, scripts or fully automated processes interacting with i-doit: Many things can be automated at once when implementing i-doit.
The integration with discovery and monitoring enables you to exchange und compare data and easily take it over into the system. This comprises hardware details like CPU, storage and serial numbers, as well as running services, installed software and required licences. With i-doit you are able to document your entire server park throughout the whole life cycle. Thus, on the one hand, you meet legal directives and, on the other hand, you substantially support the security-relevant Change Management.
Capturing of client systems
For Client Management you have to deal with a lot of documentation: Where is the device located, who is the holder of the item, which contracts are valid? What is the procedure in case of a break fix? These questions and much more information is already part of i-doit and enable seamless Client Management. Workplaces can be managed as separate objects. Even workplace concepts like home office, office workplace, mobile users and shared workplaces.
When starting, data can be registered via pre-filled templates or can be imported. The life cycle of every single workstation will be seamlessly tracked. Technical details, licenses and relationships to software can be taken over from management systems and be related.
Document applications and services
Most of the time documentation of server applications is not paid enough attention to. Especially legacy applications are often only little documented or not at all. Time-consuming changes are the consequence. The dependency on external consultants knowing about the current configurations is expensive and even business critical.
i-doit is perfect for the continuous expansion of your documentation. Even if particular applications are not high priority you can add piece by piece of information to the documentation anytime.
Also, the mapping of your IT services does not necessarily have to be listed on top of your agenda: It arises from the ongoing documenting. Step by step your individual service catalog is generated: an important medium to display the services of an IT organization and an instrument for your IT strategy.
i-doit delivers all pre-requisites for IT services and applications to be documented on all layers, irrespectively if they run in your own data center, are provided by a third-party vendor or are taken from the Cloud. Every IT service has a life-cycle and requires a huge resource effort from the time of implementation to retirement. Take the opportunity to reduce this effort and achieve higher reliability of operation by appropriate documentation.
Record software reliably
It is a very demanding task to track and document software and its life cycle. Because of the nowadays common blended operation of automatically rolled out software, manual installation and in parallel license purchasing processes you might lose track eventually.
i-doit enables you to keep track in this matter. The i-doit data model divides into applications, services, licenses and IT services that are enabled by that. Cluster configurations and complex data base environments can be displayed by default.