More than IT documentation
Get control of your IT Services
Combine the structures of IT documentation with the advantages of a CMDB. Infrastructure, virtualized objects
or automation: All your ITSM processes are based on data from your documentation.
IT and documentation belong together
There are many reasons why you should adopt an IT documentation in your company. Structured documentation allows you to assess risks, identify opportunities and accelerate processes. You actively and sustainably support the innovative power of your company.
With i-doit you can document the life cycle of your IT systems and services more comprehensively than ever before. The flexible structure of the software allows you to make adjustments quickly. Third-party systems such as monitoring or discovery can usually be integrated without major detours. i-doit is open and can easily grow with your company’s success.
With i-doit you can document your IT and non-IT objects with any desired accuracy. You can also transfer information from other systems such as Discovery or Monitoring. You can even easily import your Excel spreadsheets.
Limit the level of detail as required – or extend it. You determine the information content of each object in the system solely by your individual requirements.
Combine the captured elements into entire configurations and gradually implement your configuration management. Based on the knowledge gained in this way, you will make well-founded business decisions.
CMDB – Configuration Management Database
i-doit enables you to display the relationships between all the components you have entered. The dynamic relationship model is integrated in the basic system. Your IT documentation becomes a fully-fledged CMDB (Configuration Management Database) that is compliant with ITIL best practices. You can also map more specific relationships between components that differ from the standard using the flexible system.
If you expand i-doit with the Analysis add-on, even more possibilities open up for you. Perform impact analyses to determine the potential risks of a change in advance. Keep a close eye on your budget by automatically calculating the total service costs from recorded individual costs.
ITSM – IT Service Management
Information technology should efficiently support the profitability of business processes. IT Service Management (ITSM) is used to achieve this goal. With its help, corporate IT is redefined. It is no longer simply a department in the company, but is becoming a service provider.
With i-doit and its partner solutions, you build up an IT service management for your company. i-doit forms the common database. Monitoring, Service Desk and Discovery communicate directly with i-doit via well documented and defined interfaces. For you this means that you get one of the most powerful ITSM solutions on the market.
Documentation of the IT infrastructure
Many IT services depend on spatial conditions, power supply, cable connections or security measures. i-doit makes it easier for you to document this infrastructure. Rooms within a building can be mapped intuitively using the scalable hierarchical model. From individual rooms to international branches, you can combine everything in one system.
The Floorplan Add-on supports you in creating visual room plans. You receive rack plans automatically by “installing” new devices in your racks. You can also document cabling, even automatically with the appropriate wizards. Security-critical non-IT objects such as fire extinguishers, fire detectors, air conditioning and access control systems can be recorded with i-doit.
Networks are fundamental to your IT services. Document all networks in i-doit – from provider WAN lines to virtual networks. In addition, enter contracts and service level agreements (SLAs) that are part of your IT services. Read out network configurations via the integrated JDisc interface.
Use this data as a baseline in your documentation and link it to other relevant information. Wireless networks (WLAN) operated at your locations can be documented in i-doit, as can fibre optic cables. With the Floorplan add-on you can also visually record the WLAN coverage.
Modern container technology requires computer capacity that is subject to a life cycle. You can document this very easily with barcode readers, scripts or fully automated processes that interact with i-doit. You can automate many things right from the start.
Through integration with Discovery and Monitoring, data can be exchanged, compared and transferred. This applies to hardware details as well as running services, installed software and licenses. With i-doit you can document your server park throughout its entire life cycle. This enables you to comply with legal regulations and provides essential support for security-critical change management.
The management of client devices means intensive documentation. Where is the device located? Who was it handed over to? Which contracts are valid? What has to be done in case of a necessary repair? These information are already foreseen in i-doit and enable continuous management of client devices.
You manage workstations as separate objects. Different concepts such as home office, office workplace, mobile users and shared workstation are supported. When you first create a workstation, you fill in or import data using templates. You map the life cycle of each device consistently. You transfer technical details, licenses and relations to software from management systems and link them relationally.
Services & Applications
The documentation of server applications is often neglected. Legacy applications in particular are often not documented. Time-consuming changes are the result. Dependence on external consultants who are informed about the current configurations is expensive or even mission-critical.
With i-doit you can document IT services and applications at all levels. Whether you obtain them from your data center or from the cloud is irrelevant. All IT services have a life cycle and require a great deal of resources from implementation to decommissioning. Take the opportunity to reduce this effort and achieve greater operational reliability through appropriate documentation.
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Documenting software and its lifecycle is a challenging task. i-doit enables you to keep track of this. The data model separates between applications, licenses and IT services. Cluster configurations and complex database environments can be mapped out as standard with i-doit.
Interfaces to discovery solutions and an open API allow you to take over data and control tasks for your automated data center. You can quickly turn the approval process into the target documentation and then the server installation. With i-doit as a central data source, you support subsequent processes such as reporting, billing, license management and optimization.
Compliance with the General Data Protection Regulation (GDPR)
If your company has connections to customers in the European Union or is based in the EU, the GDPR applies. In order to implement the directive, it must be clearly traceable where data is stored, what data it is and who may have access to it. Without IT documentation this is almost impossible. With the Data-Privacy-Add-on of our partner don’t.panic this is mapped in i-doit.
Your advantage: You can continue to use the existing master data in i-doit. The introduction of further tools is not necessary. Should it be necessary, the rights system separates the tasks for your teams. And the reporting system ensures clarity where you need to make improvements.
IPAM – IP Address Management
Even in a small computer network, you will quickly appreciate the advantages of centralized management of all IPv4 and IPv6 addresses. i-doit not only supports their allocation and the management and ongoing monitoring of all networks, subnets and supernets.
You can integrate discovery tools and define automatic actions. Using the free API add-on, you can quickly connect your own scripts as well as third-party software. By integrating monitoring systems, you can configure checks directly from the CMDB and adopt the live status.
IMAC – Install, Move, Add, Change
If persons or hardware move, this must be documented. To simplify this, i-doit supports you with a range of functions. Add-ons are available for many tasks.
When employees move, you are optimally supported by the Relocate-CI add-on. You can assign people and equipment to a new room with just a few mouse clicks. ITIL® Change Management is mapped with the RfC add-on from our partner don’t.panic. With the Analysis Add-on you can carry out impact analyses to estimate the effects of a change in advance. You can document the removal or disposal of IT assets consistently and verifiably with the Disposal add-on from our partner donamic.
ISMS – Information Security Management System
When building your CMDB, you collect a lot of information that is relevant for an Information Security Management System (ISMS). You store information about assets, asset groups, and IT services. You supplement this collected data with information about the persons responsible, their rights and their roles.
This is all information that an ISMS must contain. Thus, with your CMDB you have a solid foundation on which to build your information security management. With the ISMS add-on, you adapt your IT documentation to the requirements of ISO27001. It extends the functions of i-doit to meet the requirements of the standard. The VIVA2 Add-on is the right extension for you if “basic IT protection according to BSI” is important to you.
DCIM – Data Center Infrastructure Management
Managed service providers and data center operators handle many areas of data center infrastructure management (DCIM) with i-doit. Even with a large number of servers, they can keep an overview.
The installed hardware and software can be recorded for each system. The rack view allows you to see at any time which rack a component is located in. The graphical representation of the relationships of the components to each other offers you a 360° view of your IT. With the Floorplan add-on you realize a rack management. You always have an overview of the maximum weight, power consumption and heat emission of a system.
ESM – Enterprise Service Management
Many users use i-doit primarily for IT documentation. However, the expandable data model allows the capture of any IT and non-IT objects – from fire extinguishers to vehicle fleets. The same processes apply to all types of assets. You already use this core functionality of the software during documentation – without any additional investment.
For each object in i-doit, you track the life cycle, display dependencies to other objects and store technical documentation. You store the responsible contact persons and define maintenance cycles. This is also necessary for many types of assets. The result is much more than just IT documentation. It provides you with a data basis for Enterprise Service Management.
Licenses and contracts
With i-doit you also record and manage administrative information. You can document accounting data on purchase and depreciation, as well as links to maintenance and service contracts, service notes or software licenses. You can use the Report Manager to prepare the data as required or at regular intervals. For example, you can calculate residual values and pass them on to other departments and processes.
i-doit supports you in actively measuring license consumption. The integrated threshold value warning notifies you when contracts expire. In this way you can easily create a comprehensive license management system.