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Consulting & Support

Consulting, implementation and support for your digital resilience

Together with our strong partner network, the i-doit group supports you from the initial analysis to implementation and ongoing operation - for IT documentation, information security, data protection and emergency planning.

rating-stars-transparent-white 4.7/5 on Capterra | 2.000+ satisfied customers

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Consulting for IT, Security & Compliance

Strategic consulting and implementation for sustainable digital resilience

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icon-it-documentation-in-team-lt Initial consultation & needs assessment
We start with a structured assessment of the current situation and identify
your specific needs and the appropriate next steps together.
 
icon-api-lt GAP analysis & strategy
We analyze your status quo, uncover weaknesses and develop a sound roadmap for your IT, security and compliance goals.  
icon-digital-contract-management-lt Project support & implementation
From conception to productive operation - we support your projects in an advisory capacity or actively during implementation.  
icon-it-security-lt Training & enablement
We train your teams and ensure that you use our solutions sustainably and efficiently on a day-to-day basis.  

Support for i-doit solutions

Technical support, best practices and personal assistance for the i-doit product world

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icon-it-documentation-in-team-dk Support portal & tickets
You can submit inquiries conveniently via the support portal and receive structured answers from our i-doit experts.  
icon-api-dk Feature Requests
You submit function requests directly and actively shape the further development of i-doit.  
icon-digital-contract-management-dk Telephone & remote support
You receive personal support by telephone and remote maintenance - depending on the support package.  
icon-it-security-dk Service level & response times
You benefit from clearly defined SLAs with guaranteed response times during operation.  

Advanced or Basic - the choice is yours

i-doit Advanced Support

from € 619 per year
Inquiries and answers via the support portal
Submitting feature requests
Support for all i-doit add-ons from i-doit GmbH
Free sandbox mirrored to the production license
Inquiries and answers by phone
Remote maintenance
Service Level Agreement (SLA): Support requests are answered within
4 service hours, Monday to Friday
to Friday, 9:00 - 18:00 (excluding public holidays)

i-doit Basic Support

from € 465 per year
Inquiries and answers via the support portal
Submitting feature requests
Support for all i-doit add-ons from i-doit GmbH
Free sandbox mirrored to the production license
Inquiries and answers by phone
Remote maintenance
Service Level Agreement (SLA): Support requests are answered within
4 service hours, Monday to Friday
to Friday, 9:00 - 18:00 (excluding public holidays)