IT Infrastructure Documentation | Solutions for IT Service Providers & Telecommunications Providers

Use cases

i-doit use cases for your documentation needs

Network and cabling management

You document active and passive network elements including cabling, port assignment, IP addresses and configurations centrally and comprehensibly.

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Software and license management

You record and analyze software and licenses, monitor runtimes, users and authorizations and avoid license violations and unnecessary costs.

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Reporting and auditing

You analyze your IT infrastructure, identify documentation gaps and create location, user or cost centre-related reports and audit PDFs.

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Contract management

You document and manage contracts centrally, link them to objects and responsible parties and are automatically informed about deadlines and terms.

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Life cycle management

They document maintenance and lifecycles, make changes traceable, automate processes and keep track of responsibilities and warranty periods.

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Location management

You document locations, rooms and infrastructure, link these to contact persons and also visualize server rooms clearly.

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Cloud systems, virtualization, backups, licenses and service contracts - with i-doit, IT system houses can fully map every customer environment.
Hardware, software, networks, services, dependencies, users and service processes are recorded centrally and can be tracked immediately.

Documentable:

All of a customer's servers, clients, firewalls, networks, software and services are clearly documented and logically linked.
Contracts, licenses, SLAs, responsibilities and contact persons are clearly recorded and kept up to date.
Locations, rooms, cabling, backup structures and cloud integrations are clearly described and can be called up at any time.

Advantages:

Technicians work faster and with fewer errors because all relevant data is immediately available.
Customer projects can be planned more effectively as dependencies and risks are transparent.
Service, support and sales benefit from a shared, centrally maintained database.

IT service providers manage complex multi-customer environments with very different requirements. Without centralized documentation, islands of knowledge, inefficient processes and increased error risks arise.

i-doit offers IT service providers a fully integrated view of all technical, organizational and contractual aspects of their customers. Support cases are resolved more quickly, project teams work on the same knowledge base and service quality increases measurably.

Documentable:

Systems, devices, networks, cloud resources and software are fully described and assigned to customers, locations and processes.
Access, roles, contracts, service agreements, maintenance plans and contact details are stored centrally and can be traced.
Dependencies between infrastructure, security, applications and services are presented transparently.

Advantages:

Support and service processes become faster and more reliable.
Internal collaboration becomes more efficient because all teams have access to the same information.
Service providers can clearly identify risks, bottlenecks and optimization potential and act with foresight.

Telecommunications companies operate and manage complex networks. This includes contracts, SLAs, fault processes, capacities, services and reliability.

With i-doit, telecommunications providers document their infrastructure completely and comprehensibly. This makes planning, expansion, service and fault diagnosis more structured, transparent and significantly faster.

Documentable:

Network nodes, PoP locations, distributors, fiber optic lines, active technology and customer connections are fully documented and logically linked.
Contracts, SLAs, bandwidths, capacities, contact persons and fault histories are clearly documented.
Technical dependencies between devices, buildings, lines, IT systems and services are clearly shown.

Advantages:

Network failures can be localized more quickly as all connections are visible.
Expansion and capacity planning are more secure because all structures are clearly documented.
Service quality increases thanks to clear responsibilities, up-to-date data and less search effort.

Suitable add-ons

Our add-ons for modular function expansion

i-doit Add-on Flows

Create powerful automations without programming knowledge, simply start them on a schedule or manually at the touch of a button.

i-doit Add-on Smart Bundle

Get 4 powerful add-ons for the price of 2! Flows, Documents, Analysis and Forms.

i-doit Add-on Documents

Automatically create documents as PDFs with daily updated data (e.g. hardware handover certificate or disaster recovery plan).

i-doit Add-on Events

Automate the operation of your data center with the latest data from the CMDB. Events trigger and control further processes.

i-doit Add-on Maintenance

The maintenance add-on supports the planning, execution and documentation of maintenance and inspections. Maintenance intervals, dates and responsibilities are managed centrally and linked directly to the respective devices, installations or systems.

i-doit Add-on Api

With the API add-on, data can be automatically read, written and updated in i-doit. Perfect for integrations with ticket systems, inventory tools or your own automations.

i-doit Add-on Analysis

Add-on for powerful data analysis. Calculate service costs, check the data quality of the CMDB and carry out failure simulations.

i-doit Add-on Forms

Easily create forms that you can make available to users for simplified data entry. Example: Allow users to document hardware or goods themselves.

i-doit Add-on ISMS

Set up an information security management system with risk analysis and management in accordance with ISO 27001.

i-doit Add-on Checkmk2

Integrate the Checkmk2 monitoring system into i-doit. This supports comparisons between TARGET and ACTUAL from CMDB and monitoring.

i-doit Add-on Trigger

Store buttons with your own triggers and start IT processes directly from i-doit - e.g. the automatic deployment of a virtual machine.

i-doit Add-on VIVA2

With this add-on, you can create an information security management system (ISMS) in accordance with the BSI's IT baseline protection methodology.

Compliance
(KRITIS, ISO27001 and NIS-2)

Ticketing -
Central process control

Live status off
Monitoring

Automatic
Network inventory

IT documentation
at the touch of a button

Compliance (KRITIS, ISO27001 and NIS-2)

Ensure compliance with laws, standards and guidelines.

Secure critical infrastructures transparently. With i-doit, risks according to ISO 27001 can be systematically recorded, evaluated and linked to the affected assets. This creates a transparent basis for the verification of security measures and the implementation of NIS2 requirements. Technical and organizational measures (TOMs) are centrally documented, monitored and maintained in an audit-proof manner.

Advantages:

Auditable infrastructure
Audit-proof recording in accordance with NIS2 & ISO-27001 & BSI-KritisV
Strengthening of information security
Implementation of PDCA processes
Faster response in the event of an incident or crisis

Ticketing - Central process control

Link processes and associated assets.

Control IT service processes efficiently and transparently. With the integration of ticket systems in i-doit, you can bundle all processes in one place. From fault reports and change requests to service requests. The link to your assets, contracts and responsibilities creates a central information base for the entire IT operation.

Tickets are documented in a traceable manner, automatically classified and can be prioritized, delegated and closed using defined workflows. This creates a smooth process between technology, organization and support.

Advantages:

Standardized control of all IT processes
Clear responsibilities and faster response times
Seamless traceability of changes and measures
Direct connection to CMDB objects and documentation
Basis for key figures, evaluations and process optimization

Live status from monitoring

Integrate live data into IT documentation

Efficient monitoring ensures that your IT systems are available and transparently documented at all times. With i-doit, monitoring data can be transferred directly into the CMDB. Devices, hosts and services are automatically synchronized and kept up to date. This gives you an overview of the status and life cycle of your entire infrastructure.

By linking monitoring information with the IT documentation, you can detect failures at an early stage, track changes to devices or services and analyze dependencies in a targeted manner. i-doit not only makes monitoring data visible, but also forms the basis for data-driven decisions.

Advantages of infrastructure monitoring with i-doit:

Automatic synchronization: devices, hosts and services from the monitoring are directly synchronized with the IT documentation - without double maintenance effort.
Up-to-date system overview: All status information, runtimes and changes are visible in the CMDB at all times.
Fast error detection: Failures and faults are recorded immediately and displayed in the documentation.
Life cycle transparency: Changes, maintenance and replacement times can be tracked seamlessly.
Linked information: Monitoring data is in the context of services, contracts, locations or responsible parties.
Better basis for decision-making: The combination of real-time data and documentation creates a complete picture of your IT landscape.
Efficiency and compliance: Less manual work, reduced risk of errors and clean evidence for audits and certifications.

Automatic network inventory

Complete and up-to-date recording of IT infrastructure.

With the automatic network inventory, all devices, systems and software installations in your network are regularly detected, recorded and synchronized with i-doit. This creates an up-to-date and complete CMDB - without any manual effort.

By connecting tools such as JDisc, OCS Inventory or Baramundi, all relevant information - from hardware data and installed software to IP addresses and ports - can be centrally managed and evaluated. Changes in the network are automatically detected and documented in a versioned format.

Advantages:

Complete and up-to-date IT database without manual effort
Automatic detection of changes in the network
Seamless integration with the i-doit CMDB
Basis for audits, compliance and IT documentation
Significant time savings for inventory and IT reporting

API usage - exchange data intelligently with other systems

Synchronize data between any applications and systems

With the i-doit API, you can seamlessly connect your CMDB to existing applications, services and automations. Whether ticketing, monitoring, discovery, asset management or your own business tools: Data can be exchanged bidirectionally, updated and processed in real time. This creates a central information point that connects different systems with each other and considerably simplifies processes.

Configurations, status values, object data and relationships can be automatically transferred to or from external systems. Changes made in a connected system can be immediately mapped in the CMDB - without manual effort and without duplicate data storage.

The API enables companies to flexibly expand their processes, automate workflows and make information available exactly where it is needed.

Advantages:

Automatic data exchange between CMDB and third-party systems
Bidirectional synchronization of assets, status values, relationships and metadata
No duplicate maintenance thanks to a central, standardized data source
Flexible integration into existing software landscapes and specially developed tools
Automation of processes (e.g. creation of new tickets, discovery updates, monitoring alerts)
Higher data quality, as information is always kept up-to-date and consistent
Optimal basis for processes, reporting, audits and ITSM workflows

IT & telecommunications technology companies

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