i-doit
CMDB, ITSM, ITIL, IT-Docu
Frequently asked questions about i-doit
Do you have questions about licensing or using i-doit? This i-doit FAQ answers the most important and frequently asked questions.
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FAQs about i-doit
What is i-doit?
i-doit is a web-based software solution for comprehensive and detailed IT documentation.
It can be purchased both on premises and in the cloud. The software allows you to record data on all aspects of your IT landscape. By mapping relationships between objects, i-doit can be used to create a fully-fledged CMDB. Thanks to the numerous interfaces, third-party systems such as discovery and monitoring can be connected to i-doit. In this way, i-doit serves as the basis for a complete ITSM solution.
What size of company is i-doit suitable for?
The i-doit data model allows IT documentation of any size. This makes the software suitable for companies of all sizes.
Can I test i-doit in advance?
Yes, please use our 30-day trial version. This is available as an on-premises version and as a virtual machine. In addition to all i-doit add-ons developed by i-doit GmbH, the trial version also includes support for a full month. Test here for free!
How do I get my test license/test version?
To receive your trial version with the corresponding license key, click here. You can select your desired trial version on the following pages. You will then receive an e-mail with all the details for downloading the software and the license key or for automatically creating your cloud instance. Test here for free!
What functions does my 30-day trial version contain?
The trial version is a fully functional IT documentation system that allows you to create up to 5,000 objects. You have access to all add-ons developed by i-doit GmbH. In addition, further i-doit add-ons from third-party manufacturers are available for testing.
How can I test an on-premises version?
The following downloads are available.
Virtual machine:
The virtual machine contains a complete i-doit installation on a Debian GNU/Linux 12.
Windows Installer:
The Windows Installer provides a complete i-doit environment on Microsoft server systems. The installation is done with one click.
Automatic installation:
An interactive bash script guides you through all configurations on a Linux system and installs the required components
Manual installation:
Web server, database, PHP and i-doit are installed and configured manually. Backups and cronjobs must also be set up independently.
How can I test a cloud version?
You can start a cloud trial period by filling in the cloud trial form here.
FAQs about i-doit up
Can i-doit up be tested free of charge?
Yes, you can simply do a free trial period.
What can be documented with i-doit up?
With i-doit up, you can record all information that is of value to your company. This includes IT systems, software, licenses, servers and networks as well as buildings, rooms and workstations. Non-IT assets such as contracts, office furniture and keys can also be clearly documented.
Can access to information be restricted?
Yes. i-doit up offers a very finely graduated authorization concept. Access rights can be broken down to individual users, roles or departments. For example, certain people or teams can be given read-only access to defined assets or asset groups.
What advantages does i-doit up offer compared to Excel?
With i-doit up, all participants work on a central and consistent database instead of with many separate Excel files. In addition, dependencies and relationships between assets can be mapped. Changes or relevant events can be monitored automatically and communicated via notifications.
Can existing Excel lists be transferred?
Yes, existing Excel files can be easily imported into i-doit up using the CSV import function. The columns of the tables are assigned to the appropriate data fields and automatically used to create new objects.
Can suppliers and service providers be recorded?
Yes, external companies and persons can be fully documented. In addition, contacts can be assigned specific roles or functions if required.
Can mobile devices be documented?
Yes. i-doit up allows you to record smartphones, tablets and other client devices. SIM cards can be documented, linked to each other and assigned to the corresponding contracts.
What does it cost to use the API?
The API is included in i-doit up as a free add-on and is not subject to any limitations. You can make unlimited API calls.
Can I create my own device classes and data fields?
Yes. i-doit up allows you to create any number of individual device classes and data fields. The corresponding functions are available in the administration area.
Can I create my own reports?
Yes, the integrated Report Manager can be used to create fully customized reports. Authorized users can call these up or adapt them at any time. All data fields available in i-doit up can be used for filtering, for example by device class, model, location or last modification date. The results can be exported as a CSV or PDF file.
Is it possible to document networks and VLANs?
Yes, networks and VLANs can be easily mapped in i-doit up. You also get a visual representation of your networks, including the components and IP addresses they contain.
Can PDF documents be generated from the documentation?
Yes, with the Documents add-on, information fromi-doitup can be merged into structured documents such as manuals, concepts or certificates.
Can an ISMS be implemented with i-doit up?
Yes, with i-doit up and the Suite+ you can set up an ISMS in accordance with IT baseline protection or ISO 27001. Risks, technical and organizational measures and their links can be documented and evaluated centrally.
FAQs about i-doit discovery
How many devices can I scan with the trial licence?
The trial licence includes 7,800 JDisc Credits, which corresponds to approximately 1,000 discovered devices on your network — giving you ample opportunity to test the solution thoroughly.
Can I use i-doit discovery on Linux or Unix?
i-doit discovery runs exclusively on Microsoft Windows operating systems. A Windows Server system is recommended, though Windows 10 or 11 is sufficient for testing purposes.
Do I need additional software to import data into the CMDB?
No — the required interface is already built into i-doit.
How many i-doit objects can I document with the trial version?
The i-doit pro licence included in the trial allows you to document up to 5,000 objects.
FAQs on the i-doit GRC Suite
What is the i-doit GRC Suite?
The i-doit GRC Suite is an integrated management system for the digital implementation of information security (ISMS), IT emergency planning and data protection management. The solution has a modular structure and can be used individually or in combination as required
For which areas is the software suitable?
The suite supports companies with:
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Information security management (e.g. in accordance with ISO 27001 or BSI standards)
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IT emergency planning
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Data protection documentation in accordance with the EU GDPR
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Cross-departmental or cross-divisional data maintenance
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Scanning and importing infrastructure data
What makes the suite special?
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Standardized user interface and operating logic
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Practice-oriented, structured and comprehensible procedures
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Use of existing data across all modules
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Extensive import and interface functions
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Minimization of training and documentation effort
Can I use the modules individually?
Yes, the modules of the i-doit GRC Suite can be used independently or combined in an integrated solution - depending on your company's requirements.
What modules are available?
The scope of functions includes
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Information security (ISMS) - setting up & operating an ISMS
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IT emergency planning - creation & maintenance of emergency scenarios
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Data protection management - documentation in accordance with the EU GDPR
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INFORWEB - web tool for cross-departmental data maintenance
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INSCAN - Tool for scanning and importing infrastructure data
How does the i-doit GRC Suite support data integration?
Thanks to extensive importers and interfaces, data from a wide variety of sources (e.g. Active Directory, Excel, cloud directories) can be automatically imported and continuously kept up to date. This eliminates large parts of manual maintenance.
Can the software be used in different industries?
Yes. i-doit GRC Suite can be used across all industries - from small companies and organizations to large corporations. It covers compliance requirements such as EU GDPR, ISO 27001 or BSI IT baseline protection and supports projects from start to audit
Does i-doit also offer a cloud/SaaS version?
Yes. In addition to the classic on-premise solution, i-doit Suite+ is a SaaS version that can be deployed quickly and from any location - ideal for companies that want to get started without a local installation
How can I test the software or find out more?
You can:
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Arrange a live demo
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Request a non-binding quote
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Use webinars and initial consultations
The i-doit team will help you select and implement the right modules.
FAQs about i-doit INDITOR
What is an ISMS and why do I need it?
An information security management system (ISMS) is a systematic approach to ensuring information security in organizations. It helps to identify and assess risks and implement suitable measures to secure processes and data - e.g. in accordance with ISO/IEC 27001.
Which norms and standards does the ISMS tool support?
The ISMS tool covers requirements from the following norms and standards, among others:
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ISO/IEC 27001 & ISO/IEC 27002
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Compliance catalogs (e.g. TISAX®, BAIT, VAIT, DIN EN ISO 9001 etc.)
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Risk management, audit and action management including BIA (Business Impact Analysis)
What does NIS2 mean and who does it apply to?
The EU's NIS 2 Directive is a legal framework for increasing cyber security in critical sectors. It extends the requirements for security measures and reporting obligations for companies and organizations in the EU.
How does the ISMS module NIS2 help me with implementation?
With the i-doit INDITOR NIS 2 module, i-doit offers a tool that maps the contents of the NIS 2 directive in a fully structured manner. Among other things, it supports
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Clear inventory of the implementation status
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Integrated GAP analysis/checklist for NIS2 compliance
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Centralized management of responsibilities, evidence and measures
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Audit-proof documentation for audit preparation
What is the difference between ISO 27001 and NIS2?
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ISO 27001 is an international standard for a structured ISMS.
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NIS2 is an EU directive with binding legal requirements on cyber security for affected organizations.
The NIS2 module uses an ISMS system as a technical platform to implement the directive efficiently.
What is IT baseline protection?
IT baseline protection is an approach developed by the German Federal Office for Information Security (BSI) for a holistic information security management system. It comprises organizational, infrastructural and technical measures to secure systems and processes.
How does i-doit support IT baseline protection?
With i-doit INDITOR BSI, i-doit offers software for implementing IT baseline protection in accordance with the BSI standards (including 200-1, 200-2, 200-3). This solution:
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maps the BSI specifications in a structured manner
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enables risk management, documentation & task management
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provides templates for guidelines and reports
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supports individually customizable per scope
Can I use the solutions in combination?
Yes, the -i-doit software has a modular structure and can be used flexibly:
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Only individual modules (e.g. ISO-ISMS, NIS2 or IT-Grundschutz)
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or integrated as part of a comprehensive information security management system with a shared database and standardized interface.
What are the advantages of using the software?
With i-doit solutions, you benefit from
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Structured and standardized procedures
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Centralized documentation and verification
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Automated process support
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Audit and certification preparation
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Reduction of manual effort
How do I start with the implementation?
You can:
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request a demo or trial version
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book a consultation or webinar
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introduce the software step by step - from the first status check to full compliance implementation.
FAQs about i-doit INDART
What is IT emergency planning and why is it mandatory for companies today?
IT emergency planning ensures that companies remain capable of acting even in the event of IT failures, cyberattacks or technical faults. As almost all business processes depend on IT systems, structured IT emergency planning is crucial to avoid business interruptions, financial losses and reputational damage.
Why is manual IT emergency planning with documents no longer sufficient?
Manual emergency plans in documents or tables are often confusing, quickly become outdated and do not adequately reflect complex dependencies.I-doit INDART digitizes IT emergency planning, links processes, systems and responsibilities and ensures permanently resilient emergency concepts through automatic updates.
How does i-doit INDART specifically support IT emergency planning?
i-doitINDART maps business processes, IT infrastructure and personnel centrally. Data is automatically imported via interfaces, failures are realistically simulated and tailor-made recovery plans are created. In an emergency, these plans can be activated immediately - in a structured, comprehensible and efficient manner.
What advantages does i-doit INDART offer in an emergency?
In an emergency, i-doit INDART:
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rapid identification of critical processes
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Clear responsibilities and escalation paths
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immediately available restart plans
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a structured decision-making basis for crisis teams
This saves valuable time and stabilizes business operations in a targeted manner.
Does i-doit INDART meet the requirements of ISO 27001 and BSI 100-4?
Yes - i-doit INDART supports companies in implementing standard-compliant IT emergency planning in accordance with ISO 27001 and BSI Standard 100-4. The integrated analysis and reporting functions provide meaningful evidence for audits, reviews, auditors and cyber insurance companies.
How does i-doit INDART help to protect against knowledge and personnel losses?
The solution documents roles, responsibilities and necessary competencies transparently. This avoids so-called head monopolies and critical knowledge remains available even in the event of illness, vacation or staff changes.
For which companies is i-doit INDART the right solution?
i-doit INDART is suitable for:
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medium-sized and large companies
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public administrations
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Organizations with high compliance requirements
Companies that want to increase their IT resilience, reduce business continuity risks and professionalize their IT emergency planning in the long term will benefit in particular.
How quickly can i-doit INDART be introduced?
Thanks to ready-made structures, import functions and practical workflows, i-doitINDART can be used productively within a short time. This quickly provides companies with a reliable basis for their IT emergency planning - without lengthy project phases.
FAQ about i-doit INPRIVE
What is the i-doit data protection software?
The i-doit INPRIVE data protection software is a specialized management solution that supports companies and data protection officers in systematically implementing the requirements of the EU General Data Protection Regulation (GDPR) and efficiently managing personal data.
What tasks does the software cover?
i-doit INPRIVE supports, among other things, the:
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Recording and maintenance of processing directories
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Risk management and assessment
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Automated creation of reports and evidence
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Management of data subject inquiries and data protection incidents
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Documentation of technical and organizational measures (TOM)
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Implementation of data protection impact assessments (DPIA)
For which companies is i-doit INPRIVE suitable?
The software is suitable for organizations of all sizes that process personal data and need to efficiently document and verify complex data protection requirements in accordance with the GDPR. It is particularly relevant for companies with extensive data flows or highly regulated industries.
How quickly can I introduce data protection with the software?
i-doit INPRIVE enables rapid implementation of GDPR-compliant data protection documentation - according to the product page, the documentation can be fully implemented in just a few days without the need for extensive training.
What are the advantages of using the software?
Important advantages are
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Structured and comprehensible procedure
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Central, digital management of all data protection processes
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Automated reporting and verification
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Transparency regarding personal data and risks
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Integration option with other i-doit GRC Suite modules (e.g. ISMS, emergency planning)
Can the software be connected to other i-doit solutions?
Yes - i-doit INPRIVE uses a shared database with other i-doit GRC Suite modules (e.g. information security or emergency planning). Once data has been recorded (e.g. processes, personnel, infrastructure), it can be used across locations.
Do I have to be a data protection expert to use the software?
The software guides you through the necessary steps to implement the data protection processes and offers an intuitive structure - making it usable even for managers with limited experience. Nevertheless, a basic understanding of the GDPR requirements is helpful.
How does the software help to demonstrate GDPR compliance?
i-doit INPRIVE enables the automatic creation of GDPR-compliant reports and evidence, e.g. on processing directories or risk assessments - which makes audits, checks or requests for information much easier.
How can I find out more or test the software?
You can:
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arrange a live demo
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use a free trial version
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book a consultation
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attend a webinar
The i-doit team supports you in selecting and implementing the right solution
FAQs about the i‑doit Suite+
What is the i‑doit Suite+?
The i‑doit Suite+ is our next-gen platform for the efficient setup, operation and further development of management systems. It supports organizations in the implementation of information security, data protection, risk management and compliance - centrally, modularly and scalably.
For which management systems is the i‑doit Suite+ suitable?
The i‑doit Suite+ is suitable for, among other things:
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ISMS in accordance with ISO 27001
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Data protection management (GDPR, VVT, DSFA )
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Risk management and business impact analyses (BIA )
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Measures, document and asset management
Thanks to the modular structure, various requirements can be mapped in a standardized platform.
Why is a central management suite better than individual solutions?
Individual solutions create data silos, media disruptions and high maintenance costs. The i‑doit Suite+ works with a central database in which requirements, assets, risks, measures and documents are linked together. This creates transparency, consistency and considerable efficiency gains.
How does the i‑doit Suite+ support requirements management?
Standards, catalogs and regulatory requirements can be recorded, expanded and processed in a structured manner in integrated requirements management. Links to processes, responsible persons and documents enable a quick GAP analysis and traceable implementation of compliance requirements.
What are the advantages of i‑doit Suite+ action management?
Action management links actions directly to requirements, assets, risks and responsibilities. Measures can be planned, monitored, repeated in series and completed efficiently - for the sustainable implementation of improvements and safety measures.
How does the i‑doit Suite+ support data protection and GDPR compliance?
The suite enables GDPR-compliant implementation of the record of processing activities (VVT) and data protection impact assessments (DSFA). Processing activities can be created automatically from existing ISMS processes, significantly increasing transparency, traceability and legal compliance.
How does asset and risk management work in i‑doit Suite+?
The i‑doit Suite+ supports the management of over 30 asset types and realistically maps complex company structures. Protection requirements, business impact analyses and risks are recorded and evaluated in a structured manner and compiled in comprehensible risk and management reports.
Does the i‑doit Suite+ support audits and certifications?
Yes, the platform offers extensive functions for audit management, SOA reports (Statement ofApplicability), documentation and reporting. This means that companies can provide information to auditors, certification bodies and supervisory authorities at any time.
How secure is data in the i‑doit Suite+?
The i‑doit Suite+ relies on high security standards, including two-factor authentication, detailed logging of all activities and a finely granular role and authorization concept. This ensures that sensitive company data remains protected at all times.
For which organizations is the i‑doit Suite+ suitable?
The i‑doit Suite+ is aimed at:
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Companies of all sizes
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Public administrations and organizations
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Companies with high compliance, audit or security requirements
Thanks to multi-client capability and modular expandability, the platform grows flexibly with the requirements of the organization.
Prices and licensing
How can I order i-doit products?
We will be happy to take your order by telephone on (+49) 211 – 699 31 0 or by e-mail to sales@idoit.com.
How is i-doit licensed?
i-doit is licensed as a subscription. With this licensing model, a usage fee is paid in advance for the selected term. We offer flexible terms starting at 1 month. Please note: for terms of 12 months or more, the price is reduced by 20%.
What is an object?
An object corresponds to an asset or configuration item (CI), e.g. a server, a router or a client PC. An operating system or an office application, a contract or a licence are also considered objects in i-doit.
What is a subscription?
In this licensing model, the user of a software pays a regular amount for a pre-selected term in order to be able to use the software. i-doit is offered as a subscription.
Which object package do I need?
The number of objects you need depends entirely on your individual requirements. The more detailed and comprehensive your documentation is to be, the more objects you will create. Calculate with about 20 objects per person in an organisation.
What licence sizes are available?
i-doit is available in the three standard packages i-doit pro small (1,000 objects), i-doit pro medium (5,000 objects) and i-doit pro large (10,000 objects), as well as i-doit pro flex (>10,000 objects)..
Are there licences for e.g. 2,500 or 7,500 objects?
No. Up to and including 10,000 objects, only our standard packages with 1,000, 5,000 and 10,000 objects are available.
Can I freely choose the number of licensed objects with i-doit pro flex?
Yes. If you want to license more than 10,000 objects, you can determine the number of possible objects individually. If you need more than 50,000 objects, please contact our team at sales@i-doit.com.
Can I upgrade/downgrade a licence?
A licence can be upgraded at any time. Remaining amounts from a current subscription are automatically credited. A downgrade is only possible at the end of the respective term. In this case, the previous licence will be cancelled and a new one issued.
Can I extend my contract at any time?
Yes. An extension with additional objects (CIs), further add-ons or an extended support option is possible at any time, even during the term of the contract.
What payment options do customers outside Germany have?
As a customer from abroad, you have two payment options. You can transfer outstanding amounts directly to our account:
Account holder: i-doit GmbH
Bank: Stadtsparkasse Düsseldorf
IBAN: DE12 3005 0110 0047 0212 33
BIC: DUSSDEDDXXX
Alternatively you have the possibility to pay via Paypal to sales@i-doit.com.
Are USD price lists available?
i-doit is billed exclusively in Euro. Prices in other currencies are charged at the current exchange rate.
Term extension & termination
Do the terms extend automatically?
Yes. If you do not cancel at least two (2) weeks before the licence expires, the term is automatically extended by the same period.
How do contracts of less than 12 months renew?
For licenses less than 12 months, the term is extended by the period selected. For example, if you have selected a license for six months, the contract will be extended by a further six months if you have not cancelled it at least two weeks before the license expires.
What notice periods apply?
Cancellations must be received by us at least two (2) weeks before the expiry of the license.
Do I have to commit to a fixed term at the beginning or can I start with one month?
It is of course possible to start with just a few months. An upgrade to longer terms is also possible at any time during the term.
Can I also terminate my i-doit contract during the term?
Cancellation is only possible at the end of the term.
Can I also terminate my contract on a monthly basis with the monthly model?
As with all other term models, notice of termination must be given at least two (2) weeks before the end of the term. If, for example, you purchased a license for a term of one month on 1 January, your cancellation must be received by us by 15 January at the latest.
Support & product support
How exactly are support costs calculated - even for upgrades?
A support option is always calculated as a percentage surcharge on the i-doit per license price. In the case of upgrades, the support surcharge will also increase proportionately. To ensure the cost-effectiveness of the support offer, the support option is always charged at the full price for the entire term – regardless of the time of purchase.
Are the add-ons included in the support?
The costs for the support options include support for all add-ons offered by i-doit GmbH itself (e.g. analysis and documents). Additional support costs may apply for add-ons from third-party manufacturers. You can find an overview of these in our price list.
What support options are available and what do they cost?
We offer our english speaking customers our basic support option. The prices for our support services can be found in our price overview.
Please note that some third-party add-ons may incur separate support costs.
Is remote support available?
Remote support is only available in conjunction with our Advanced support, which we currently do not offer to customers outside the DACH region. For all product support questions, you have the option to choose our basic support option.
Is support also available in other languages, e.g. English?
English language support is available as part of a Basic Support contract.
Basic technical questions
Can I set the number of available objects individually for each client?
Yes. You can define any number of available objects for each client as long as they do not exceed the maximum of available objects in the i-doit licence.
Where can I find an overview of all i-doit pro add-ons and interfaces?
We have compiled an overview for you where you can find all currently available add-ons with detailed descriptions.
Write to us – we'll respond within one business day
Whether you'd like to learn more about our products, request a demo, or simply have a question: we'll take the time for you.
Contact information:
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i-doit GmbH |
Head office |
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Sales Department |
Support |
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i-doit GmbH |
CONTECHNET Deutschland GmbH |
Book your personal live demo
Our i-doit team will be happy to take the time to advise you personally on your application.