| 03 |
Tips & Tools to Get Started |
| 04 |
Introduction – Change Management |
| 05 |
What is Change Management? |
| 06 |
Roles and Responsibilities |
| 07 |
Not All Changes Are Created Equal |
| 08 |
Classification of Standard Changes |
| 08 |
Avoiding Bureaucracy – Managing Approvals |
| 09 |
Our Tips |
| 10 |
Automatic Logging of All Changes in the i-doit Logbook |
| 11 |
ITIL-Compliant Change Processes with i-doit |
| 12 |
It Begins with a Request |
| 14 |
Definition of Standard Changes in the RfC Manager |
| 15 |
Use Case #1 – Resetting a Server Administrator Password |
| 16 |
Phase 1: Request for Change (RfC) |
| 18 |
Phase 2: Dispatching – Assigning the Person Responsible |
| 19 |
Phase 3: Change Classification |
| 20 |
Phase 4: Implementation |
| 22 |
Phase 5: Validation |
| 23 |
Use Case #2 – New Firewall Rule in the Data Center |
| 23 |
Phase 1: Request for Change |
| 24 |
Phase 2: Dispatching |
| 24 |
Phase 3: Classification |
| 25 |
Requesting Information – Business Process Owner |
| 26 |
Phase 4: Authorization |
| 26 |
Phase 5: Implementation |
| 29 |
Phase 6: Validation |
| 31 |
An Unbeatable Combination |
| 32 |
Who We Are |
| 32 |
The Authors |
