i-doit Add-on ((OTRS)) Community Edition Connector

Key functionalities

CMDB fully available in ((OTRS)) Community Edition
No installation on ((OTRS)) Community Edition side required
No update of the connector required in case of ((OTRS)) Community Edition updates
Free choice of information to be synchronized from i-doit to ((OTRS)) Community Edition

Pricing

Paid.

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Support

Information on support options can be found on the developer website

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Installation

For installation instructions, please contact the developer

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Ticketing system with i-doit connection

The add-on is also functional after an ((OTRS)) Community Edition update.

The ticketing system ((OTRS)) Community Edition can be combined with i-doit to one system without any problems because of the i-doit/((OTRS)) Community Edition connector. The Connector built as i-doit add-on keeps CIs (assets/inventory) and service data synchronized between ((OTRS)) Community Edition and i-doit. i-doit is the leading system.

Use cases

i-doit use cases for your documentation needs

Network and cabling management

You document active and passive network elements including cabling, port assignment, IP addresses and configurations centrally and comprehensibly.

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Software and license management

You record and analyze software and licenses, monitor runtimes, users and authorizations and avoid license violations and unnecessary costs.

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Reporting and auditing

You analyze your IT infrastructure, identify documentation gaps and create location, user or cost centre-related reports and audit PDFs.

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Contract management

You document and manage contracts centrally, link them to objects and responsible parties and are automatically informed about deadlines and terms.

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Life cycle management

They document maintenance and lifecycles, make changes traceable, automate processes and keep track of responsibilities and warranty periods.

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Location management

You document locations, rooms and infrastructure, link these to contact persons and also visualize server rooms clearly.

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