i-doit Add-on Znuny Connector by SectorNord

Key functionalities

Shorter processing times thanks to central display of important configuration item information
Automatic linking between CIs + tickets, e.g. when an e-mail is received (ticket
creation)
Individual configuration options with regard to the relationship between the objects and tickets
Manual ticket creation from within i-doit
Individual workflows can be mapped via process management

Pricing

Paid.

Fixed price add-on

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Support

Information on support options can be found on the developer website

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Installation

For installation instructions, please contact the developer

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Use the i-doit CI information in incident, problem and change management

Use the i-doit CI information in incident, problem and change management and provide your service desk team with all the necessary and relevant information for incident processing.

Use the full potential of the interface to provide your service desk team with the necessary and relevant information for case processing. CI information can be automatically linked from the i-doit CMDB to tickets in the service desk. This means that important and relevant information on objects is displayed directly in the ticket and can be used for further process handling.

Individual workflows with information on CIs can be created and used via the integration in the process management module, so that you can also fill the CMDB from Znuny and, for example, create or update CIs.

By linking the two systems, you have access to the tickets or CIs at all times and can therefore quickly obtain further details. In i-doit, the linked tickets, FAQ entries etc. are displayed directly.

The interface requires a Znuny 7.

i-doit-add-on-znuny-screenshot

Use cases

i-doit use cases for your documentation needs

Network and cabling management

You document active and passive network elements including cabling, port assignment, IP addresses and configurations centrally and comprehensibly.

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Software and license management

You record and analyze software and licenses, monitor runtimes, users and authorizations and avoid license violations and unnecessary costs.

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Reporting and auditing

You analyze your IT infrastructure, identify documentation gaps and create location, user or cost centre-related reports and audit PDFs.

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Contract management

You document and manage contracts centrally, link them to objects and responsible parties and are automatically informed about deadlines and terms.

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Life cycle management

They document maintenance and lifecycles, make changes traceable, automate processes and keep track of responsibilities and warranty periods.

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Location management

You document locations, rooms and infrastructure, link these to contact persons and also visualize server rooms clearly.

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