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i-doit Add-on

OTOBO Dual-Flow

   i-doit     /        Paid

Smart Dual-Flow or display the CIs of a user in a ticket, link to an IT service or an IT process in OTOBO or vice versa

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Key functionalities

  • Calendar & Resource Management (StayOrganized).

  • Web Services (Ready2Adopt).

  • Process templates (Ready2Adopt).

  • Process templates for incidents, changes, onboarding/offboarding, procurement, etc.

  • Report Generator.

  • Ticket Timeline View.

  • Audio-video contact (EasyConnect).

  • Notification Web View.

  • SMS Notification System.

  • Chat.

  • Contact with Data.

  • Field Selection Dialogue – The Selection

  • Guide Pop-Up for SLAs.

  • Article Attachment Overview.

  • Dynamic Field Database – The connection of external databases. 

Pricing

Paid.

More information

Support

Information on support options can be found on the developer website 

More information

Installation

For installation instructions, please contact the developer 

More details

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Description

By coupling Helpdesk and the CMDB, a new category “OTOBO” is created for each object type in i-doit. In this category, all tickets assigned to a CI are displayed.

At this point, the direct creation of a new ticket is also possible, in which the i-doit CIs are directly linked to the ticket. Service desk employees can select a ticket customer via the user assignment and thus display all CIs assigned to him and the tickets generated by him.

Advantages of the coupling to i-doit

  • Linking support tickets with the CIs from i-doit and providing the CIs for process management.
  • Access to the CIs enables the mapping of change processes.
  • Since the tickets are available in i-doit, a simple type of evaluation via reports is possible.
  • IT services can be transferred to OTOBO via the bi-directional coupling.
  • By using i-doit pro, the monitos ITSM integration platform is expanded into a fully-fledged monitos ITSM suite.

Use-Cases

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Test i-doit free for 30 days

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2000+ Customers
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No payment details required
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Support included
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Full functionality
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GDPR compliant

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Get your personalized quote today!

Discover how the i-doit Add-on OTOBO Dual-Flow can support and streamline your processes. Get in touch with us for more information, pricing details, or to request a quote.

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Telefon: +49 (0) 211 - 699 31 0