i-doit Add-on OTOBO Dual-Flow

Key functionalities

Calendar & Resource Management (StayOrganized).
Web Services (Ready2Adopt).
Process templates (Ready2Adopt).
Process templates for incidents, changes, onboarding/offboarding, procurement, etc.
Report Generator.
Ticket Timeline View.
Audio-video contact (EasyConnect).
Notification Web View.
SMS Notification System.
Chat.
Contact with Data.
Field Selection Dialogue – The Selection
Guide Pop-Up for SLAs.
Article Attachment Overview.
Dynamic Field Database – The connection of external databases.

Pricing

Paid.

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Support

Information on support options can be found on the developer website (German only).

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Installation

For installation instructions, please contact the developer (German only).

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Description

By coupling Helpdesk and the CMDB, a new category “OTOBO” is created for each object type in i-doit. In this category, all tickets assigned to a CI are displayed.

At this point, the direct creation of a new ticket is also possible, in which the i-doit CIs are directly linked to the ticket. Service desk employees can select a ticket customer via the user assignment and thus display all CIs assigned to him and the tickets generated by him.

Advantages of the coupling to i-doit

Linking support tickets with the CIs from i-doit and providing the CIs for process management.
Access to the CIs enables the mapping of change processes.
Since the tickets are available in i-doit, a simple type of evaluation via reports is possible.
IT services can be transferred to OTOBO via the bi-directional coupling.
By using i-doit pro, the monitos ITSM integration platform is expanded into a fully-fledged monitos ITSM suite.

Use cases

i-doit use cases for your documentation needs

Network and cabling management

You document active and passive network elements including cabling, port assignment, IP addresses and configurations centrally and comprehensibly.

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Software and license management

You record and analyze software and licenses, monitor runtimes, users and authorizations and avoid license violations and unnecessary costs.

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Reporting and auditing

You analyze your IT infrastructure, identify documentation gaps and create location, user or cost centre-related reports and audit PDFs.

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Contract management

You document and manage contracts centrally, link them to objects and responsible parties and are automatically informed about deadlines and terms.

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Life cycle management

They document maintenance and lifecycles, make changes traceable, automate processes and keep track of responsibilities and warranty periods.

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Location management

You document locations, rooms and infrastructure, link these to contact persons and also visualize server rooms clearly.

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