i-doit
CMDB, ITSM, ITIL, IT-Docu
4.7/5 on Capterra | 2,000+ satisfied customers
The 6 most important functions for automatic notifications
Notifications for contracts, maintenance and licenses
Expiration dates for contracts, maintenance, inspections and licenses are monitored centrally and reported in good time.
Monitoring warranty periods
Warranty periods for devices and other assets are stored and automatically monitored before they expire.
Individual escalation levels
Notifications can be defined at several levels, e.g. reminder, escalation to superiors or other responsible persons.
Central assignment to objects and responsible persons
Deadlines are directly linked to contracts, devices, licenses or maintenance and assigned to the responsible persons.
Reporting on deadlines and notifications
Open, upcoming or missed deadlines can be clearly evaluated and displayed as a report
Connection via API and automation
Notifications and status changes can be integrated into external systems, workflows or automations via the i-doit API.
Why is reliable monitoring of deadlines and warranties crucial?
Deadlines, maintenance, licenses and warranty periods are easily overlooked in everyday life - especially if they are maintained in different lists or systems. This increases the risk of missed deadlines, unnecessary costs and unplanned extensions.
i-doit manages deadlines and warranty periods centrally and monitors them automatically. Contracts, maintenance, licenses and warranties are clearly assigned and continuously checked - without any manual checks or additional overviews.
Individual threshold values and the recipient group for notifications can be flexibly defined - from individual persons and departments to ticket or third-party systems.
Advantages:
- Automatic monitoring of all deadlines and guarantees
- Clear assignment to responsible persons and objects
- Less risk thanks to early and predictable action
- Reliable basis for planning and decisions
How do timely notifications ensure planning security?
If deadlines are only noticed shortly before they expire, there is hardly any time to make informed decisions. Extensions, maintenance or replacement measures are then carried out reactively and under time pressure.
i-doit informs responsible persons in good time before deadlines, maintenance, licenses or warranty periods expire. Thanks to freely definable lead times, you retain control at all times and can prepare measures in a structured manner.
Advantages:
- Timely information instead of short-term reaction
- Sufficient time for extensions, maintenance or replacements
- Fewer breakdowns and unplanned costs
- Clear planning security in day-to-day business
- Relief for the responsible teams
How do escalation levels ensure that no deadline is overlooked?
If notifications go unnoticed - due to absence or substitution, for example - critical deadlines can still be missed. Manual tracking is time-consuming and error-prone.
i-doit supports structured escalation levels for notifications. If a responsible person does not respond, other people involved or managers are automatically informed - traceably and without manual effort.
Advantages:
- Automatic escalation instead of manual follow-up
- Clear responsibilities even in the event of absences
- Greater commitment for critical deadlines
- More security for compliance-relevant processes
How are deadlines transferred directly to ticket and third-party systems?
Notifications alone are often not enough - tasks must be actively transferred to operational processing. Media disruptions between documentation and operations lead to delays.
With i-doit, contracts, deadlines and escalations can be transferred directly to connected ticket or third-party systems. If action is required, tickets are automatically created or processes triggered, while i-doit remains the central data source.
Advantages:
- Automatic ticket creation for deadlines or escalations
- Clear tasks instead of just notifications
- Seamless integration into existing service and ticket processes
- Fewer media disruptions between documentation and operations
- Better traceability of measures and reactions
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Suitable add-ons
Our add-ons for modular function expansion
i-doit Add-on Flows
Create powerful automations without programming knowledge, simply start them on a schedule or manually at the touch of a button.
i-doit Add-on Smart Bundle
Get 4 powerful add-ons for the price of 2! Flows, Documents, Analysis and Forms.
i-doit Add-on Documents
Automatically create documents as PDFs with daily updated data (e.g. hardware handover certificate or disaster recovery plan).
i-doit Add-on Events
Automate the operation of your data center with the latest data from the CMDB. Events trigger and control further processes.
i-doit Add-on Maintenance
The maintenance add-on supports the planning, execution and documentation of maintenance and inspections. Maintenance intervals, dates and responsibilities are managed centrally and linked directly to the respective devices, installations or systems.
i-doit Add-on Api
With the API add-on, data can be automatically read, written and updated in i-doit. Perfect for integrations with ticket systems, inventory tools or your own automations.
i-doit Add-on Analysis
Add-on for powerful data analysis. Calculate service costs, check the data quality of the CMDB and carry out failure simulations.
i-doit Add-on Forms
Easily create forms that you can make available to users for simplified data entry. Example: Allow users to document hardware or goods themselves.
i-doit Add-on ISMS
Set up an information security management system with risk analysis and management in accordance with ISO 27001.
i-doit Add-on Checkmk2
Integrate the Checkmk2 monitoring system into i-doit. This supports comparisons between TARGET and ACTUAL from CMDB and monitoring.
i-doit Add-on Trigger
Store buttons with your own triggers and start IT processes directly from i-doit - e.g. the automatic deployment of a virtual machine.
i-doit Add-on VIVA2
With this add-on, you can create an information security management system (ISMS) in accordance with the BSI's IT baseline protection methodology.
Related use cases
i-doit offers companies comprehensive functions and interfaces
Connection of third-party systems (API)
You connect ticket systems, automation tools and monitoring systems such as Zammad or n8n directly via API.
Workplace Management
You document workstations with devices, peripherals and responsible persons and control handovers and returns centrally.
Audit management
You control audits centrally, plan audits, document results and automatically generate audit reports.
Auditing and reporting
You analyze your IT infrastructure, identify documentation gaps and create location, user or cost centre-related reports and audit PDFs.
Automatic notifications for deadlines and guarantees
You are automatically informed about deadlines, licenses and guarantees and can keep an eye on the status and need for action.
Automatic network inventory
You automatically record clients, servers, printers and peripherals and document hardware, software and QR codes centrally.
Authorization and access management
You manage users, accounts and rights centrally, document responsibilities and control access per system, including LDAP and group connections.
Data protection incident management
You document data protection incidents in compliance with the GDPR, assess risks and derive measures centrally.
Document management
You can manage documents in an audit-proof manner, version and edit them directly in the tool and use templates and import functions.
Creation of restart plans
You create technical and organizational restart plans with automatic calculation of the restart times.
GAP analysis
i-doit supports GAP analyses according to standards such as ISO 27001, ISO 9001 or NIS2, including maturity level assessment, responsibilities and document assignment.
Incident management and ticketing
You link tickets to affected devices, analyze causes via dependencies and monitor SLAs centrally.
Inventory with QR codes
You record and uniquely identify assets using QR and barcodes, create individual labels and take a mobile inventory of devices using the app and printer tool.
Concepts, emergency and system manuals
You document emergency concepts, system manuals, backups and disaster recovery centrally and comprehensibly.
Life cycle management
They document maintenance and lifecycles, make changes traceable, automate processes and keep an eye on responsibilities and warranty periods.
Supplier management
You evaluate and manage suppliers centrally, document contracts and maintain contact details and replacement suppliers.
Action management
You derive measures, distribute tasks, track deadlines and receive automatic notifications by e-mail.
Monitoring live data integration
You integrate monitoring data directly into the IT documentation, see asset failures and link statuses to the change history.
Network and cabling management
You document active and passive network elements including cabling, port assignment, IP addresses and configurations centrally and comprehensibly.
Onboarding / offboarding of employees
You control entries and exits, including device handovers, returns and proof of instruction, centrally...
Risk management
i-doit enables protection requirement analyses with automatic inheritance into the infrastructure, risk assessment and tracking of measures.
Security incident management
You document and evaluate security incidents in accordance with ISO and NIS2, assign affected assets and centrally derive measures.
Software and license management
You record and analyze software and licenses, monitor runtimes, users and authorizations and avoid license violations and unnecessary costs.
Location management
You document locations, rooms and infrastructure, link these to contact persons and also visualize server rooms clearly.
Contract management
You document and manage contracts centrally, link them to objects and responsible parties and are automatically informed about deadlines and terms.
Virtualization and server management
You keep an eye on servers, VMs, dependencies and certificates centrally and automatically synchronized.