i-doit
CMDB, ITSM, ITIL, IT-Docu
4.7/5 on Capterra | 2,000+ satisfied customers
The 6 most important functions for concepts, emergency and system manuals
Central storage of all concepts and manuals
Concepts, system documentation and emergency and restart manuals are stored and managed centrally.
Linking with systems, services and locations
Documents are directly linked to servers, applications, services, locations or workstations.
Versioning and traceability
Changes to documents are versioned so that it is always possible to trace what was changed and when.
Clear assignment of responsibilities
For each document, you can see who is responsible, who maintains it and who has approved it.
Quick access in the event of a malfunction or emergency
Emergency and system manuals can be found immediately and are directly available on the affected system.
Use for audits and proof of compliance
Documents can be provided in a targeted manner and used as evidence for audits, checks or internal controls.
How do system manuals remain centralized and up-to-date at all times?
System manuals are scattered across many organizations and quickly become outdated. Changes to systems or in operation are not consistently updated, which leads to uncertainties in day-to-day operations and during audits.
i-doit enables the central creation and maintenance of system manuals. These are directly linked to servers, applications, services or infrastructure elements. Technical descriptions, operational information and dependencies remain up-to-date and consistently available at all times.
Advantages:
- Central and standardized system documentation
- Always up to date without distributed files
- Clear assignment to systems and services
- Quicker orientation for operations, representatives and service providers
- Reliable basis for audits and emergency management
How does i-doit support structured emergency management?
In an emergency, every minute counts. If emergency and system manuals are not up to date or are difficult to find, the response is delayed and risks increase.
With i-doit, emergency and system manuals are created and maintained centrally and linked directly to systems, services, locations and responsibilities. Content can be dynamically transferred from the existing documentation so that manuals are automatically kept up to date and are immediately available in the event of an emergency.
Advantages:
- Always up-to-date emergency and system manuals
- Less manual maintenance work thanks to dynamic content
- Immediate access to all relevant information in an emergency
- Clear instructions and responsibilities
- Reliable basis for emergency tests, audits and compliance
How are those responsible and contact persons clearly assigned?
Unclear responsibilities and scattered contact information make it difficult to make decisions in day-to-day operations and delay reactions in the event of a malfunction or emergency.
i-doit stores responsibilities, roles, deputies and escalation contacts centrally and clearly for systems and services. This means that it is always clear who is responsible in functional, technical or organizational terms - even in the event of absences or staff changes.
Advantages:
- Clear responsibilities without gray areas
- Quick access to relevant contact persons
- Less coordination effort in the event of a fault
- Reliable escalation in critical situations
- Reliable basis for emergency management and audits
How can contracts and service providers be linked directly to assets?
Without a clear assignment of contracts and service providers to systems, there is no overview during operation or in an emergency. Important information on terms, service levels or contact persons must first be gathered.
i-doit links contracts, service agreements and external service providers directly to the associated systems and services. All relevant contract details are stored centrally and can be accessed immediately - for smooth operation and efficient collaboration with external partners.
Advantages:
- Clear assignment of contracts to systems and services
- Quick access to contact persons and contract details
- Fewer delays in the event of a malfunction or emergency
- Better control over runtimes and service levels
- Reliable basis for audits and service provider management
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Suitable add-ons
Our add-ons for modular function expansion
i-doit Add-on Flows
Create powerful automations without programming knowledge, simply start them on a schedule or manually at the touch of a button.
i-doit Add-on Smart Bundle
Get 4 powerful add-ons for the price of 2! Flows, Documents, Analysis and Forms.
i-doit Add-on Documents
Automatically create documents as PDFs with daily updated data (e.g. hardware handover certificate or disaster recovery plan).
i-doit Add-on Events
Automate the operation of your data center with the latest data from the CMDB. Events trigger and control further processes.
i-doit Add-on Maintenance
The maintenance add-on supports the planning, execution and documentation of maintenance and inspections. Maintenance intervals, dates and responsibilities are managed centrally and linked directly to the respective devices, installations or systems.
i-doit Add-on Api
With the API add-on, data can be automatically read, written and updated in i-doit. Perfect for integrations with ticket systems, inventory tools or your own automations.
i-doit Add-on Analysis
Add-on for powerful data analysis. Calculate service costs, check the data quality of the CMDB and carry out failure simulations.
i-doit Add-on Forms
Easily create forms that you can make available to users for simplified data entry. Example: Allow users to document hardware or goods themselves.
i-doit Add-on ISMS
Set up an information security management system with risk analysis and management in accordance with ISO 27001.
i-doit Add-on Checkmk2
Integrate the Checkmk2 monitoring system into i-doit. This supports comparisons between TARGET and ACTUAL from CMDB and monitoring.
i-doit Add-on Trigger
Store buttons with your own triggers and start IT processes directly from i-doit - e.g. the automatic deployment of a virtual machine.
i-doit Add-on VIVA2
With this add-on, you can create an information security management system (ISMS) in accordance with the BSI's IT baseline protection methodology.
Related use cases
i-doit offers companies comprehensive functions and interfaces
Connection of third-party systems (API)
You connect ticket systems, automation tools and monitoring systems such as Zammad or n8n directly via API.
Workplace Management
You document workstations with devices, peripherals and responsible persons and control handovers and returns centrally.
Audit management
You control audits centrally, plan audits, document results and automatically generate audit reports.
Auditing and reporting
You analyze your IT infrastructure, identify documentation gaps and create location, user or cost centre-related reports and audit PDFs.
Automatic notifications for deadlines and guarantees
You are automatically informed about deadlines, licenses and guarantees and can keep an eye on the status and need for action.
Automatic network inventory
You automatically record clients, servers, printers and peripherals and document hardware, software and QR codes centrally.
Authorization and access management
You manage users, accounts and rights centrally, document responsibilities and control access per system, including LDAP and group connections.
Data protection incident management
You document data protection incidents in compliance with the GDPR, assess risks and derive measures centrally.
Document management
You can manage documents in an audit-proof manner, version and edit them directly in the tool and use templates and import functions.
Creation of restart plans
You create technical and organizational restart plans with automatic calculation of the restart times.
GAP analysis
i-doit supports GAP analyses according to standards such as ISO 27001, ISO 9001 or NIS2, including maturity level assessment, responsibilities and document assignment.
Incident management and ticketing
You link tickets to affected devices, analyze causes via dependencies and monitor SLAs centrally.
Inventory with QR codes
You record and uniquely identify assets using QR and barcodes, create individual labels and take a mobile inventory of devices using the app and printer tool.
Concepts, emergency and system manuals
You document emergency concepts, system manuals, backups and disaster recovery centrally and comprehensibly.
Life cycle management
They document maintenance and lifecycles, make changes traceable, automate processes and keep track of responsibilities and warranty periods.
Supplier management
You evaluate and manage suppliers centrally, document contracts and maintain contact details and replacement suppliers.
Action management
You derive measures, distribute tasks, track deadlines and receive automatic notifications by e-mail.
Monitoring live data integration
You integrate monitoring data directly into the IT documentation, see asset failures and link statuses to the change history.
Network and cabling management
You document active and passive network elements including cabling, port assignment, IP addresses and configurations centrally and comprehensibly.
Onboarding / offboarding of employees
You control entries and exits, including device handovers, returns and proof of instruction, centrally...
Risk management
i-doit enables protection requirement analyses with automatic inheritance into the infrastructure, risk assessment and tracking of measures.
Security incident management
You document and evaluate security incidents in accordance with ISO and NIS2, assign affected assets and centrally derive measures.
Software and license management
You record and analyze software and licenses, monitor runtimes, users and authorizations and avoid license violations and unnecessary costs.
Location management
You document locations, rooms and infrastructure, link these to contact persons and also visualize server rooms clearly.
Contract management
You document and manage contracts centrally, link them to objects and responsible parties and are automatically informed about deadlines and terms.
Virtualization and server management
You keep an eye on servers, VMs, dependencies and certificates centrally and automatically synchronized.