i-doit
CMDB, ITSM, ITIL, IT-Docu
4.7/5 on Capterra | 2,000+ satisfied customers
The 6 most important functions for connecting third-party systems via the i-doit API
Reading, writing and updating CMDB data
External systems can automatically read CMDB data, create and update devices.
Automated synchronization between systems
Data is synchronized between i-doit and third-party systems on a regular or event-based basis.
Integration of ticket, monitoring and inventory systems
Ticketing, monitoring and discovery systems can be seamlessly connected to i-doit.
Support for individual workflows and automation
Own processes and automation can be implemented flexibly.
Use of user-defined categories and fields
Custom categories and individual data structures can also be queried and transferred via API.
Secure and controlled interface usage
Access via the API is controlled, traceable and individually configurable.
How can data from connected systems be queried in a targeted manner?
In many IT landscapes, external systems require access to up-to-date CMDB information. If copies or exports are used for this, outdated data, inconsistencies and manual maintenance work quickly arise.
Connected systems can automatically access central CMDB data via the i-doit API. Assets, locations, responsibilities, relationships and dependencies are always up-to-date and can be processed directly - exactly where they are needed.
Advantages:
- Central CMDB as the leading data source
- No duplicate data storage in external systems
- Up-to-date and consistent information in all connected applications
- Less manual effort thanks to automated queries
- Clean basis for automation, reporting and integrations
How is CMDB data automatically transferred to external systems?
If you maintain data in several systems, you risk inconsistencies and increased coordination effort. Changes must be available promptly and reliably everywhere.
With the i-doit API, CMDB data can be automatically transferred to external systems. Changes to assets, locations, responsibilities or relationships are forwarded directly - event-based, time-controlled or manually triggered.
Advantages:
- Automatic distribution of current CMDB data to third-party systems
- No duplicate or manual maintenance of external systems
- Consistent information across all systems
- Faster and error-free processes
- Flexible integration into existing IT landscapes
How do you control data flows and processes centrally via flows?
Manual process control is prone to errors and scales poorly - especially in complex system landscapes.
With the Flows add-on, data changes and processes in i-doit can be automated in a targeted manner. Actions are triggered based on rules as soon as data changes or defined events occur. In this way, i-doit combines CMDB, API and connected systems into consistent, traceable processes.
Advantages:
- Automation without programming knowledge via the web interface
- Automated data maintenance instead of manual work
- Consistent processes across multiple systems
- Fewer errors thanks to clear rules and triggers
- Flexible implementation of individual requirements
How is CMDB data automatically transferred to external systems?
If you maintain data in several systems, you risk inconsistencies and increased coordination effort. Changes must be available promptly and reliably everywhere.
With the i-doit API, CMDB data can be automatically transferred to external systems. Changes to assets, locations, responsibilities or relationships are forwarded directly - event-based, time-controlled or manually triggered.
Advantages:
- Automatic distribution of current CMDB data to third-party systems
- No duplicate or manual maintenance of external systems
- Consistent information across all systems
- Faster and error-free processes
- Flexible integration into existing IT landscapes
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Book your personal live demo
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Suitable add-ons
Our add-ons for modular function expansion
i-doit Add-on Flows
Create powerful automations without programming knowledge, simply start them on a schedule or manually at the touch of a button.
i-doit Add-on Smart Bundle
Get 4 powerful add-ons for the price of 2! Flows, Documents, Analysis and Forms.
i-doit Add-on Documents
Automatically create documents as PDFs with daily updated data (e.g. hardware handover certificate or disaster recovery plan).
i-doit Add-on Events
Automate the operation of your data center with the latest data from the CMDB. Events trigger and control further processes.
i-doit Add-on Maintenance
The maintenance add-on supports the planning, execution and documentation of maintenance and inspections. Maintenance intervals, dates and responsibilities are managed centrally and linked directly to the respective devices, installations or systems.
i-doit Add-on Api
With the API add-on, data can be automatically read, written and updated in i-doit. Perfect for integrations with ticket systems, inventory tools or your own automations.
i-doit Add-on Analysis
Add-on for powerful data analysis. Calculate service costs, check the data quality of the CMDB and carry out failure simulations.
i-doit Add-on Forms
Easily create forms that you can make available to users for simplified data entry. Example: Let users document hardware or goods themselves.
i-doit Add-on ISMS
Set up an information security management system with risk analysis and management in accordance with ISO 27001.
i-doit Add-on Checkmk2
Integrate the Checkmk2 monitoring system into i-doit. This supports comparisons between TARGET and ACTUAL from CMDB and monitoring.
i-doit Add-on Trigger
Store buttons with your own triggers and start IT processes directly from i-doit - e.g. the automatic deployment of a virtual machine.
i-doit Add-on VIVA2
With this add-on, you can create an information security management system (ISMS) in accordance with the BSI's IT baseline protection methodology.
Related use cases
i-doit offers companies comprehensive functions and interfaces
Connection of third-party systems (API)
You connect ticket systems, automation tools and monitoring systems such as Zammad or n8n directly via API.
Workplace Management
You document workstations with devices, peripherals and responsible persons and control handovers and returns centrally.
Audit management
You control audits centrally, plan audits, document results and automatically generate audit reports.
Auditing and reporting
You analyze your IT infrastructure, identify documentation gaps and create location, user or cost centre-related reports and audit PDFs.
Automatic notifications for deadlines and guarantees
You are automatically informed about deadlines, licenses and guarantees and can keep an eye on the status and need for action.
Automatic network inventory
You automatically record clients, servers, printers and peripherals and document hardware, software and QR codes centrally.
Authorization and access management
You manage users, accounts and rights centrally, document responsibilities and control access per system, including LDAP and group connections.
Data protection incident management
You document data protection incidents in compliance with the GDPR, assess risks and derive measures centrally.
Document management
You can manage documents in an audit-proof manner, version and edit them directly in the tool and use templates and import functions.
Creation of restart plans
You create technical and organizational restart plans with automatic calculation of the restart times.
GAP analysis
i-doit supports GAP analyses according to standards such as ISO 27001, ISO 9001 or NIS2, including maturity level assessment, responsibilities and document assignment.
Incident management and ticketing
You link tickets to affected devices, analyze causes via dependencies and monitor SLAs centrally.
Inventory with QR codes
You record and uniquely identify assets using QR and barcodes, create individual labels and take a mobile inventory of devices using the app and printer tool.
Concepts, emergency and system manuals
You document emergency concepts, system manuals, backups and disaster recovery centrally and comprehensibly.
Life cycle management
They document maintenance and lifecycles, make changes traceable, automate processes and keep track of responsibilities and warranty periods.
Supplier management
You evaluate and manage suppliers centrally, document contracts and maintain contact details and replacement suppliers.
Action management
You derive measures, distribute tasks, track deadlines and receive automatic notifications by e-mail.
Monitoring live data integration
You integrate monitoring data directly into the IT documentation, see asset failures and link statuses to the change history.
Network and cabling management
You document active and passive network elements including cabling, port assignment, IP addresses and configurations centrally and comprehensibly.
Onboarding / offboarding of employees
You control entries and exits, including device handovers, returns and proof of instruction, centrally...
Risk management
i-doit enables protection requirement analyses with automatic inheritance into the infrastructure, risk assessment and tracking of measures.
Security incident management
You document and evaluate security incidents in accordance with ISO and NIS2, assign affected assets and centrally derive measures.
Software and license management
You record and analyze software and licenses, monitor runtimes, users and authorizations and avoid license violations and unnecessary costs.
Location management
You document locations, rooms and infrastructure, link these to contact persons and also visualize server rooms clearly.
Contract management
You document and manage contracts centrally, link them to objects and responsible parties and are automatically informed about deadlines and terms.
Virtualization and server management
You keep an eye on servers, VMs, dependencies and certificates centrally and automatically synchronized.