Incident management and ticketing
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The 6 most important functions for network and cabling management
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Network and cabling management with i-doit
Transparency for every network level - Layer-2 / Layer-3
An ISMS (Information Security Management System) is a systematic approach to managing sensitive company information that ensures the confidentiality, integrity and availability of data. With i-doit, you get a comprehensive ISMS solution that is seamlessly integrated into your IT documentation and supports compliance with standards such as ISO 27001, NIS2 and BSI IT-Grundschutz.
Use cases with i-doit:
- Risk management: Identification, assessment and treatment of information security risks.
- Catalogs of measures: Implementation and monitoring of security measures in accordance with recognized standards.
- Compliance support: Facilitating compliance with legal and regulatory requirements.
- Documentation integration: Central management of all security-relevant information within the IT documentation.
- Reporting: Creation of detailed reports to analyze and track security measures.

IP address management: Subnets, addresses and VLANs seamlessly organized
A CMDB (Configuration Management Database) is the central database for managing all IT assets and their dependencies and forms the basis for effective IT service management. i-doit offers you a state-of-the-art, ITIL-compliant CMDB solution that structures your IT documentation, always provides up-to-date data and creates optimum transparency about your IT infrastructure.
Use cases with i-doit:
- Visualization of the dependencies of IT services: Depiction of correlations between users, services & hardware.
- Documentation of system configurations: Visualization of configurations such as networks or virtual machines.
- ITIL compliance: Seamless integration into ITSM processes such as incident and change management.
- Expandable architecture: Flexible customization options through API and add-ons.
- Automated data synchronization with third-party systems: Via the flexible and well-documented API interface.

Structured cabling management - every route, every port, every network socket documented
An ISMS (Information Security Management System) is a systematic approach to managing sensitive company information that ensures the confidentiality, integrity and availability of data. With i-doit, you get a comprehensive ISMS solution that is seamlessly integrated into your IT documentation and supports compliance with standards such as ISO 27001, NIS2 and BSI IT-Grundschutz.
Use cases with i-doit:
- Risk management: Identification, assessment and treatment of information security risks.
- Catalogs of measures: Implementation and monitoring of security measures in accordance with recognized standards.
- Compliance support: Facilitating compliance with legal and regulatory requirements.
- Documentation integration: Central management of all security-relevant information within the IT documentation.
- Reporting: Creation of detailed reports to analyze and track security measures.

Book your personal live demo
Our i-doit team will be happy to take the time to advise you personally on your application.
Suitable add-ons
Our add-ons for modular function expansion
Create powerful automations without programming knowledge, simply start them on a schedule or manually at the touch of a button.
Get 4 powerful add-ons for the price of 2! Flows, Documents, Analysis and Forms.
Automatically create documents as PDFs with daily updated data (e.g. hardware handover certificate or disaster recovery plan).
Automate the operation of your data center with the latest data from the CMDB. Events trigger and control further processes.
The maintenance add-on supports the planning, execution and documentation of maintenance and inspections. Maintenance intervals, dates and responsibilities are managed centrally and linked directly to the respective devices, installations or systems.
With the API add-on, data can be automatically read, written and updated in i-doit. Perfect for integrations with ticket systems, inventory tools or your own automations.
Add-on for powerful data analysis. Calculate service costs, check the data quality of the CMDB and carry out failure simulations.
Easily create forms that you can make available to users for simplified data entry. Example: Allow users to document hardware or goods themselves.
Set up an information security management system with risk analysis and management in accordance with ISO 27001.
Integrate the Checkmk2 monitoring system into i-doit. This supports comparisons between TARGET and ACTUAL from CMDB and monitoring.
Store buttons with your own triggers and start IT processes directly from i-doit - e.g. the automatic deployment of a virtual machine.
With this add-on, you can create an information security management system (ISMS) in accordance with the BSI's IT baseline protection methodology.
Related use cases
i-doit offers companies comprehensive functions and interfaces

You connect ticket systems, automation tools and monitoring systems such as Zammad or n8n directly via API.

You document workstations with devices, peripherals and responsible persons and control handovers and returns centrally.

You control audits centrally, plan audits, document results and automatically generate audit reports.

You analyze your IT infrastructure, identify documentation gaps and create location, user or cost centre-related reports and audit PDFs.

You are automatically informed about deadlines, licenses and guarantees and can keep an eye on the status and need for action.

You automatically record clients, servers, printers and peripherals and document hardware, software and QR codes centrally.

You manage users, accounts and rights centrally, document responsibilities and control access per system, including LDAP and group connections.

You document data protection incidents in compliance with the GDPR, assess risks and derive measures centrally.

You can manage documents in an audit-proof manner, version and edit them directly in the tool and use templates and import functions.

You create technical and organizational restart plans with automatic calculation of the restart times.

i-doit supports GAP analyses according to standards such as ISO 27001, ISO 9001 or NIS2, including maturity level assessment, responsibilities and document assignment.

You link tickets to affected devices, analyze causes via dependencies and monitor SLAs centrally.

You record and uniquely identify assets using QR and barcodes, create individual labels and take a mobile inventory of devices using the app and printer tool.

You document emergency concepts, system manuals, backups and disaster recovery centrally and comprehensibly.

They document maintenance and lifecycles, make changes traceable, automate processes and keep track of responsibilities and warranty periods.

You evaluate and manage suppliers centrally, document contracts and maintain contact details and replacement suppliers.

You derive measures, distribute tasks, track deadlines and receive automatic notifications by e-mail.

You integrate monitoring data directly into the IT documentation, see asset failures and link statuses to the change history.

You document active and passive network elements including cabling, port assignment, IP addresses and configurations centrally and comprehensibly.

You manage entries and exits, including device handovers, returns and referral certificates centrally.

i-doit enables protection requirement analyses with automatic inheritance into the infrastructure, risk assessment and tracking of measures.

You document and evaluate security incidents in accordance with ISO and NIS2, assign affected assets and centrally derive measures.

You record and analyze software and licenses, monitor runtimes, users and authorizations and avoid license violations and unnecessary costs.

You document locations, rooms and infrastructure, link these to contact persons and also visualize server rooms clearly.

You document and manage contracts centrally, link them to objects and responsible parties and are automatically informed about deadlines and terms.

You keep an eye on servers, VMs, dependencies and certificates centrally and automatically synchronized.

