Skip to content

Incident management and ticketing

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt .

rating-stars-transparent-white 4.7/5 on Capterra | 2,000+ satisfied customers

i-doit-generic-screenshots

The 6 most important functions for network and cabling management

icon-warning-sign-lt IP networks

Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

 
icon-database-split-lt VLANs

Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

 
icon-debug-step-into-lt IPAM

Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

 
icon-book-open-lt Reports

Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

 
icon-computer-user-lt Visualization of the cabling

Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

 
icon-book-lt Role & rights management Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.  

Network and cabling management with i-doit

Transparency for every network level - Layer-2 / Layer-3

An ISMS (Information Security Management System) is a systematic approach to managing sensitive company information that ensures the confidentiality, integrity and availability of data. With i-doit, you get a comprehensive ISMS solution that is seamlessly integrated into your IT documentation and supports compliance with standards such as ISO 27001, NIS2 and BSI IT-Grundschutz.

Use cases with i-doit:
  • Risk management: Identification, assessment and treatment of information security risks.
  • Catalogs of measures: Implementation and monitoring of security measures in accordance with recognized standards.
  • Compliance support: Facilitating compliance with legal and regulatory requirements.
  • Documentation integration: Central management of all security-relevant information within the IT documentation.
  • Reporting: Creation of detailed reports to analyze and track security measures.
screenshot-ISMS-2024

IP address management: Subnets, addresses and VLANs seamlessly organized

A CMDB (Configuration Management Database) is the central database for managing all IT assets and their dependencies and forms the basis for effective IT service management. i-doit offers you a state-of-the-art, ITIL-compliant CMDB solution that structures your IT documentation, always provides up-to-date data and creates optimum transparency about your IT infrastructure.

Use cases with i-doit:
  • Visualization of the dependencies of IT services: Depiction of correlations between users, services & hardware.
  • Documentation of system configurations: Visualization of configurations such as networks or virtual machines.
  • ITIL compliance: Seamless integration into ITSM processes such as incident and change management.
  • Expandable architecture: Flexible customization options through API and add-ons.
  • Automated data synchronization with third-party systems: Via the flexible and well-documented API interface.
screenshot-CMDB-2-2024

Structured cabling management - every route, every port, every network socket documented

An ISMS (Information Security Management System) is a systematic approach to managing sensitive company information that ensures the confidentiality, integrity and availability of data. With i-doit, you get a comprehensive ISMS solution that is seamlessly integrated into your IT documentation and supports compliance with standards such as ISO 27001, NIS2 and BSI IT-Grundschutz.

Use cases with i-doit:
  • Risk management: Identification, assessment and treatment of information security risks.
  • Catalogs of measures: Implementation and monitoring of security measures in accordance with recognized standards.
  • Compliance support: Facilitating compliance with legal and regulatory requirements.
  • Documentation integration: Central management of all security-relevant information within the IT documentation.
  • Reporting: Creation of detailed reports to analyze and track security measures.
screenshot-ISMS-2024
Contact (1)

Book your personal live demo

Our i-doit team will be happy to take the time to advise you personally on your application.

Suitable add-ons

Our add-ons for modular function expansion

add-on-flows-box
i-doit Add-on Flows

Create powerful automations without programming knowledge, simply start them on a schedule or manually at the touch of a button.

See more

add-on-smart-bundle-box
i-doit Add-on Smart Bundle

Get 4 powerful add-ons for the price of 2! Flows, Documents, Analysis and Forms.

See more

add-on-documents-box
i-doit Add-on Documents

Automatically create documents as PDFs with daily updated data (e.g. hardware handover certificate or disaster recovery plan).

View more

add-on events box
i-doit Add-on Events

Automate the operation of your data center with the latest data from the CMDB. Events trigger and control further processes.

See more

add-on-maintenance-box
i-doit Add-on Maintenance

The maintenance add-on supports the planning, execution and documentation of maintenance and inspections. Maintenance intervals, dates and responsibilities are managed centrally and linked directly to the respective devices, installations or systems.

View more

add-on-api-box
i-doit Add-on Api

With the API add-on, data can be automatically read, written and updated in i-doit. Perfect for integrations with ticket systems, inventory tools or your own automations.

See more

add-on-analysis-box
i-doit Add-on Analysis

Add-on for powerful data analysis. Calculate service costs, check the data quality of the CMDB and carry out failure simulations.

See more

add-on-forms-box
i-doit Add-on Forms

Easily create forms that you can make available to users for simplified data entry. Example: Allow users to document hardware or goods themselves.

View more

add-on-isms-box
i-doit Add-on ISMS

Set up an information security management system with risk analysis and management in accordance with ISO 27001.

View more

add-on-checkmk2-box
i-doit Add-on Checkmk2

Integrate the Checkmk2 monitoring system into i-doit. This supports comparisons between TARGET and ACTUAL from CMDB and monitoring.

View more

add-on-trigger-box
i-doit Add-on Trigger

Store buttons with your own triggers and start IT processes directly from i-doit - e.g. the automatic deployment of a virtual machine.

See more

add-on viva2-box
i-doit Add-on VIVA2

With this add-on, you can create an information security management system (ISMS) in accordance with the BSI's IT baseline protection methodology.

View more

Related use cases

i-doit offers companies comprehensive functions and interfaces

Connection of third-party systems (API)
Connection of third-party systems (API)

You connect ticket systems, automation tools and monitoring systems such as Zammad or n8n directly via API.

View use case

Workplace Management
Workplace Management

You document workstations with devices, peripherals and responsible persons and control handovers and returns centrally.

View use case

Audit management
Audit management

You control audits centrally, plan audits, document results and automatically generate audit reports.

View use case

Auditing and reporting
Auditing and reporting

You analyze your IT infrastructure, identify documentation gaps and create location, user or cost centre-related reports and audit PDFs.

View use case

Automatic notifications for deadlines and guarantees
Automatic notifications for deadlines and guarantees

You are automatically informed about deadlines, licenses and guarantees and can keep an eye on the status and need for action.

View use case

Automatic network inventory
Automatic network inventory

You automatically record clients, servers, printers and peripherals and document hardware, software and QR codes centrally.

View use case

Authorization and access management
Authorization and access management

You manage users, accounts and rights centrally, document responsibilities and control access per system, including LDAP and group connections.

View use case

Data protection incident management
Data protection incident management

You document data protection incidents in compliance with the GDPR, assess risks and derive measures centrally.

View use case

Document management
Document management

You can manage documents in an audit-proof manner, version and edit them directly in the tool and use templates and import functions.

View use case

Creation of restart plans
Creation of restart plans

You create technical and organizational restart plans with automatic calculation of the restart times.

View use case

GAP analysis
GAP analysis

i-doit supports GAP analyses according to standards such as ISO 27001, ISO 9001 or NIS2, including maturity level assessment, responsibilities and document assignment.

View use case

Incident management and ticketing
Incident management and ticketing

You link tickets to affected devices, analyze causes via dependencies and monitor SLAs centrally.

View use case

Inventory with QR
Inventory with QR codes

You record and uniquely identify assets using QR and barcodes, create individual labels and take a mobile inventory of devices using the app and printer tool.

View use case

Concepts, emergency and system manuals
Concepts, emergency and system manuals

You document emergency concepts, system manuals, backups and disaster recovery centrally and comprehensibly.

View use case

Life cycle management
Life cycle management

They document maintenance and lifecycles, make changes traceable, automate processes and keep track of responsibilities and warranty periods.

View use case

Supplier management
Supplier management

You evaluate and manage suppliers centrally, document contracts and maintain contact details and replacement suppliers.

View use case

Action management
Action management

You derive measures, distribute tasks, track deadlines and receive automatic notifications by e-mail.

View use case

Monitoring live data integration
Monitoring live data integration

You integrate monitoring data directly into the IT documentation, see asset failures and link statuses to the change history.

View use case

Network and cabling management
Network and cabling management

You document active and passive network elements including cabling, port assignment, IP addresses and configurations centrally and comprehensibly.

View use case

Onboarding / offboarding of employees
Onboarding / offboarding of employees

You manage entries and exits, including device handovers, returns and referral certificates centrally.

View use case

Risk management
Risk management

i-doit enables protection requirement analyses with automatic inheritance into the infrastructure, risk assessment and tracking of measures.

View use case

Security incident management
Security incident management

You document and evaluate security incidents in accordance with ISO and NIS2, assign affected assets and centrally derive measures.

View use case

Software and license management
Software and license management

You record and analyze software and licenses, monitor runtimes, users and authorizations and avoid license violations and unnecessary costs.

View use case

Location management
Location management

You document locations, rooms and infrastructure, link these to contact persons and also visualize server rooms clearly.

View use case

Contract management
Contract management

You document and manage contracts centrally, link them to objects and responsible parties and are automatically informed about deadlines and terms.

View use case

Virtualization and server management
Virtualization and server management

You keep an eye on servers, VMs, dependencies and certificates centrally and automatically synchronized.

View use case